Review Time
Entered my complaint over an incorrect timed bet admitting I made a genuine mistake on the name of a virtual raceBetfred re-entered my bet and replaced it for a later time without my knowledge but said I had agreed to thatI explained that no such conversation took place but IBAS would not look at it as an appeal and just took Betfred s lies as true without questionWon't ever be using Betfred shops again and doubtfully IBAS should I ever have another issue
Jim cremin was great help, I had a bad experience with Heyspin, please nobody ever sign up to their site, shocking customer service, 18 days of ridiculous excuses after I made a withdrawal saying it was stuck, nonsense, as soon as I mentioned I got IBAS involved, suddenly they paid out. Excellent work guys, keep it up.
I had a dispute with Luckster over a series of bets that were voided in play while the bets were going to be won/had already been won. Funnily enough there were other bets on the same match that stood, some on the same market as other bets that were voided! I complained given the amount I was owed and Luckster refused to even reply for months, and promised to reply but did not do so, so I contacted IBAS. Ron Hearn assisted me in my email queries and my case manager was James Ironside. Everything was paid out. I very much recommend using IBAS if you ever have a problem with a bookie/casino, they are very good at what they do.
As per the title: Dispute partly upheld, but I completely accept this decision.Contacted IBAS after a Casino refused to pay winnings of x100 of a £38 bet, due to a "glitch" despite me having screenshots to prove.It took quite some time for IBAS to reach their decision due to the Casino not providing a final decision and them going back and forth with the game provider.Eventually after 4mths, IBAS received all information and made their decision.Unfortunately the decision went partly in the favour of the casino due to the casinos "malfunction" T&C, however as the Third party game provider had made an offer of compensation IBAS deemed that this was acceptable for resolution.If you have issues with a Betting company or casino I would recommend contacting IBAS under the ADR procedure. If you think your issue is a lost cause try IBAS, it's a free service & their knowledge could help in a successful claim.
Hi i had a complaint against Betfair who advised me to use IBAS to adjudicate my complaint as they use IBAS as their main adjudicator and would abide by there decision. However after submitting my complaint and a wealth of evidence i was contacted by a Jim Cremin from IBAS whom instead of adjudicating on my complaint he went on to evaluate my health and wellbeing and went on to lecture me on what i should do. I only wanted him to do his job adjudicate not a health check, what an idiot he prolonged my complaint which had to be sent to the Gambling Commission to rule on. IBAS waste of time dont bother.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
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