Review Time
I thought there was an issue with my iPhone port charger so I went to Icracks near me, and was told to leave it and come back in an hour which I did. When I came back I was told there's nothing wrong with the port so it must be your wire connections so bring them in. I did and then after they confirmed it was. Then I was told that it would be 20 pounds, thanks. I said what? nothing got repaired ' but I was told they still charge for looking at the Iphone .So basically for putting a wire in the port to see if it works. So I said well if changing the port is 24.99 and for doing nothing is 20.00 then I might as well get it fixed even though it doesn't need to be. Bad experience, unfortunately. Update: I returned the wire that was accidentally left in my plug when I put in the bag and I did talk to someone who said he was the manager who claimed the charge was the time at looking at the phone which means just plugging in the wire into the port to see if it works or not. So 20 pounds for that which doesn't make any sense at all.I was asked if I would delete this comment which I said was something I needed to think about as I haven't seen on their own website anything mentioning you get charged 20 pounds for a diagnosis as pointed out " Free Diagnostics on Device Repairs | icrackFree Diagnostic & EstimatesDetermining the issue and how much a repair will cost should never cost you, and with us it won’t.'We offer free, no obligation quotes for repairs. Just pop your device in and we'll be happy to give you a quote."I'll give them the benefit of the doubt as they may have made a genuine mistake which can be cleared if they just compensate me back to prove they are living up to the standards as claimed on their site and to some of the positive reviews among the negative ones for them here also .
I took a Samsung M31 in to the Bournemouth shop to have the screen replaced.It was returned with the finger-print reader not connected.Went back to the shop, the technician had another go, this time returning it with the finger-print reader working, but not seated correctly. But also with the side buttons seated wrongly. And the speaker not working.Went back to the shop again. This time I watched the repair to see what he was doing. He replaced the speaker, but put one in that now distorts when playing certain notification sounds.After the repairs, the phone started crashing randomly and restarting. Eventually, it went into an endless loop of crashes and I had to start in Safe Mode then do a complete factory reset and re-install of all my apps, to get it working.I also have doubts as to whether the replacement screen was a Samsung branded part, as they said. It has a different colour balance to the original, does not support brightness dimming on the always-on-display, and the time between charges is significantly less than it was.My suggestion is go somewhere else. There are half a dozen other repair shops on the same road.
My IPad’s battery was discharging a lot more than usual. They changed the battery and said if there’s a problem return it. I called them and then returned it. They replaced with another battery plus one more part. This was done while I went or a coffee as they “wanted to make up for the inconvenience”. Very polite and friendly
Had my daughters Mac book air screen replaced they were very friendly and went above and beyond to ensure she had it back as soon as possible, I have had phones, iPads and now a Mac book repaired by them and will continue to highly recommend (I have a child with LD doesn’t know his own strength)
Provided such an efficient service. Sorted my problem out with I Phone so quickly. Very friendly staff and much cheaper than other users. I will certainly always go back to Canterbury store if I have any other problems with my phone. Thank you
ICRACK WESTWOOD CROSS Would NEVER recommend this place. There is a large logo printed in their shop saying “no fix no fee”. My son has taken his phone backwards and forwards a few times now and it is still broken. He paid them £380 cash and they won’t return a penny and it is still not fixed. He dropped his new iPhone 15. It didn’t smash but the screen went black. They said they could fix it for £360. They sent it off and when it came back they actually charged £380 (so there was the first lie). It still didn’t work and went on and off constantly. He’s been back twice more and they sent it off again and still not working. Now he’s asked for a refund as phone not working and they have said no. Avoid at all costs! Go to a reputable company so you know where your phone is being sent and what is being done to the inside of it!!AND DON’T TAKE ANY NOTICE OF THEM SAYING FAKE REVIEW!! I HAVE A RECEIPT FOR £380 CASH PAYMENT THAT I WILL POST ON HEREUPDATE: SURPRISE SURPRISE THEY ARE SAYING FAKE REVIEW. I WILL BE EMAILING THE RECEIPT AND WILL UPDATE THE OUTCOME ON HERE!!
Claim your business profile now and gain access to all features and respond to customer reviews.
We would like to inform you that iCrack does not have any store located outside of ILFORD. If you have been affected by any company using our name, we strongly advise you to contact your local trading standards or bank and consider pursuing legal options to recover your loss.
www.naturalwellness.com
broadwayautotransport.com
barbaskinshop.com
oyorooms.com
auroraworld.co.uk
luminate.live
www.davechapmanltd.co.uk
motherkindkeepsakes.com
takejourney.com
geodis.com
