idmobile.co.uk

4.2
4.2 Based on 992 reviews

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Average Rating

4.2

/
5

992 Reviews

5 Star
64%
4 Star
12%
3 Star
5%
2 Star
3%
1 Star
16%

Filtered Reviews

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Review Time

MR Glynn Cartwright
Upgrade within seconds

Took under a minute for my new contract to be set up

5
Date of experience: Nov 21, 2025
Mike Hall
Salesperson was very easy to deal with…

Salesperson was very easy to deal with and knew his job. A smooth transition from my previous provider. App once set up worked quite well. So far so good! Looking forward to a trouble free future with ID mobile.

5
Date of experience: Nov 21, 2025
Susan
Does not work everywhere hardly get…

Does not work everywhere hardly get reception unless it free wifi

1
Date of experience: Nov 21, 2025
Darren Ord
All good thanks

All good thanks

5
Date of experience: Nov 21, 2025
MR WILLIAM WALLER
Absolute first class service

Absolute first class service, well done keeping the fees down

5
Date of experience: Nov 21, 2025
Mary Smith
I am clueless when it comes to…

I am clueless when it comes to tech/changing phones &, sadly, there is no prospect of talking to a human for any assistance - it's all algorithms, multiple choices and 'press & guess'. Frustrating in the extreme. And they're charging me extra per month, contrary to my purchase details. They were good on sending e-mails with instructions, but it's all so distant & alienating - just a joyless experience.

3
Date of experience: Nov 21, 2025
Robert
This has been a great service

Been recommended to me and the best deal I have had

5
Date of experience: Nov 21, 2025
SANDRA
Its exactly what I need

5
Date of experience: Nov 21, 2025
Disgruntled
Shocking customer service

Shocking customer service. Takes ages to get any answers. They mark your credit file with missed payments when you move direct debit. They have no compassion or empathy. Cut you off with zero pre-warning. Then can’t give you an answer. Customer service is either a bot or a call centre in India. You get cheap contract but poor after sales support.

1
Date of experience: Nov 20, 2025
Alison Murphy
Please avoid these frauders

I have never come across a company like this before. When you leave them they renew the plan anyway even tho you have destroyed the SIM and can't use it. They pretend everything is fine. Agree your leaving ectra. Then they take the money from your bank even tho you've cancelled the DD. When you get it back from the bank they get debt collectors onto you and lie that they've tried numerous times to contact you. They haven't and what for anyway. For them renewing a plan you've cancelled. Taking money they know they shouldn't have then getting you pursued by debt collectors. How is this even legal. I will have to now fight it legally. All over a rubbish not value for money SIM deal I only had 1 month. AVOID.

1
Date of experience: Nov 20, 2025

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