Review Time
Shocking customer service. Takes ages to get any answers. They mark your credit file with missed payments when you move direct debit. They have no compassion or empathy. Cut you off with zero pre-warning. Then can’t give you an answer. Customer service is either a bot or a call centre in India. You get cheap contract but poor after sales support.
they don't have good service coverage. the online map shows it has full coverage but the reality was one bar of 4g in central London and in zone 2. Would regularly have zero bars. Totally weak. I had a conversation online with support to ask if I was able to leave, having been ported to them for a couple weeks and the person just came back and said "service will terminate in ten minutes". Thankfully it was easy enough to go back to O2 and a good deal from them.
Today Gemma from IDMOBILE contacted me about the extra charges on my bill, it looked as though the charges were related to roaming (outside of Europe) but as I actually disable the function * before* I travel there might have been a glitch in the system, difficult to actually say, all that said Gemma was really helpful in offering an apology (clearly not her fault) and also offered £5 as a good will gesture for the inconvenience. All in all I’d definitely say that IDMOBILE swift reply to my feedback was very welcome, so a 5 star to them! Thank You Gemma. Best regards R.
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