Review Time
I ordered my outfit two weeks ago and it says it was delivered 5 days ago at my mailbox when it was NOT. I need my order before Friday and they won’t help me either. I emailed and just get responses with articles or saying they are looking into it or asking me to rate them. They won’t even respond to me asking for a refund.
I bought a marabou skirt twice and it curled up weirdly making it look unlike the picture. I have attempted to post a 3 star review for the product multiple times, but it has yet to post (it has been about 3 weeks and the product is still at 5 stars). I have checked the reviews to see if anyone else is experiencing this problem and if they have possible solutions, but noticed a recent 5 star review was posted. It feels like this website is filtering the reviews to make certain products better than they are considering this is a persistent issue. I have also contacted them about this issue, but was told it would be forwarded to the right department and am still waiting to see results.
Absolutely horrible, I still I can't believe it. We placed an order and paid extra for fast shipping. Two weeks later, the order hadn't arrived and nobody had contacted us. I wrote them an email to ask what had happened, and they said they won't be able to deliver it and won't refund the shipping costs! As a 'one-time exception' they offered a return for the items (not the delivery costs) in the form of 'gift vouchers'. This company is horrible, this is probably illegal and if you want my advice, avoid having anything to do with them!
I have ordered from I heart raves for the past two years but never again. There store policies and customer service is an absolute joke. If you have to return a package or your package gets sent back, they will only give you store credit. On top of that they will not honor any deals you had when you made the original purchase. To get your store credit the item has to go back to them and then you have to wait for store credit so you can purchase the items again. Do not order here unless you want a nightmare to exchange or return items. Think twice before buying anything from I heart raves!!
Absolutely love love the products but the customer service is very lacking in the policies are a joke!!!First off I’ve been ordering from I heart raves For over three years now and never have I had to return or exchange anything !!! So I had no idea that they don’t even do exchanges.They only do returns for store credit!!!( if you want to just return it without a store credit they charge you to do so ). So not only do you have to send your item back,then wait for them to get that item,then wait to place another purchase for your item (with the store credit they give you) and wait for it to come in the mail. they make you pay full price or whatever price it is the second time you have to purchase it so if you got a deal on it the first time you don’t get the deal again!!! (also they offered to give me 15% but looked back and the item is still more than I originally paid for it, even with the discount). Like what age do we live in now where you don’t process returns on an all online website is this a joke! So pretty much don’t order here and less you are very sure that you want these items and that they are in your size and you know that they’re going to fit no matter what,because you can’t exchange or you’ll loose money!!! Stupidest S*** I’ve ever seen!
Horrible! Do yourself a favor and shop elsewhere. The same problem has happened to me both times I have shopped here. They allow me to purchase an item that is no longer in stock (items say available in the size I chose), wait for almost a week to tell me that the item isn’t in stock, yet ships the rest of the order without confirming with me if I would like the rest of the items still or not. I purchased an outfit, without the pants I did not want the top. They tell me pretty much tough luck, I have to wait for the package to come to me, another week, then have to send it back and process it, another week, then wait for a refund. Don’t waste your time with this mediocre store! :/
Claim your business profile now and gain access to all features and respond to customer reviews.
Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles. See more
wiggettgroup.com
yesglasses.com
tttransport.co.uk
skill2stocks.com
capedoctors.co.za
solynna.com
intrepidtravel.com
bookpublishingllc.com
www.tardus.com
horow.com