Review Time
I have been using the app for the past 5 days and loved it, so easy to use and knowing the price was acceptable to both myself and the driver before the journey was good and no surprises. We found the journeys were much less than the local taxi prices etc def recommend.
Warning ! Do not drive for this app if you are a driver ! this app Killing the whole industry since it arrive in Malaysia, at first is was totally transparent for both driver and customer, after 1 year the app Trying it Best to reduce the fare down to Below Cost !!! make it impossible to start your day, the more you drive the more you lossing the gasoline cost and your time effort, the inDrive Management never ever care about your survival, Final Warning ! Do Not let inDrive start the business in your country ! Drivers life will be destroyed !
This must be quite honestly the most intellectually lacking company I've ever had the misfortune of dealing with.After weeks of emailing and struggling to get any assistance with a potentially lost item in a driver's car, this company asks again for the ride details, which I share openly. They stated they would reach out to the driver about the LOST item and ask him to contact me.The driver then reached out to me, only to share that the company had accused him of theft, saying that I logged a complaint. They threatened this poor man, who was an amazing driver, and I gave him a 5-star rating and a 25% tip.The poor administration and communication of InDrive from the South African office, is one of the most pathetic service delivery I've ever experienced.Do yourselves a favour and pay R30 - R60 more for another service and steer clear of these ***********s.
Unsafe. Offers no protection to drivers. You don't get a refund of your money when they charge you after you accept a ride and customer doesn't show or give wrong address. The recommended fares are too low but indriver doesn't care as they are making their profits still. This is the worst app to use to request rides. Also no customer service.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
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