Review Time
This company has no security. Today the driver attacked me to steal my stuff and break my phone. I filed a complaint with the company and I have not received any response. I do not recommend you to use this company especially if it is at night or... if you are a foreigner. Their alternative, Uber, is safer in Egypt
Complaint Regarding Unfair Pricing Practices on InDriveDear InDrive Team,I am writing to express my frustration and disappointment with your pricing practices, specifically during special events. Today, on Bhai Tikan (Nepal), I noticed that fares were significantly increased, a pattern that was also apparent during the SAFF games. During these times, your app imposes a minimum fare of 600 Rs, preventing customers from booking rides at a reasonable price.I was forced to pay over 200% of the usual fare for a short 10-minute drive, which is simply unacceptable. Even the drivers I spoke to expressed their dissatisfaction with this policy, stating that they are losing customers due to these inflated charges. They also mentioned the inconvenience of having to explain and defend these high prices to their riders.Due to this negative experience, both my friend and I have decided to uninstall the InDrive app, and we urge others to consider doing the same. We hope that InDrive reconsiders this approach to pricing, as it is clearly damaging your relationship with customers and harming drivers as well.
Location poorly. Communication between costumer and driver is worst. They never have the right waiting time and it is not option to switch a driver due that they will still charge you . I am sorry for the drivers but their company is basic .Uber it is more expensive that this company but the service it is much superior. I will stop using this app . I will recommend you to do the same
I am using indriver Morocco for more than a year and I always have weird or bad experiences. I always have to go look for change myself while the driver stays in the car, THIS IS NOT HOW A CUSTOMER SHOULD BE TREATED.Unsafe driving, bad smells, cigarette smells or even hashi**I order a specific type of car for some events and they present themselves with stinky or cheap cars.They also get annoyed and upset when I do not have the same amount as the ride price.Like what in the world is this app?? I never googled the reviews or spoke about it with someone but today I've had enough. FIX YOUR SHI* OR HIRE BETTER PEOPLE.
One off the fuckiest app ever cuz I want to go from my friend house urgently and I'm applying for a ride and 25 driver looking my request but they don't response what the fu.k is this? Even i increase my price cuz i was getting late but they are Bicthes i think that's why? Right? I don't use another app like bykea etc i only use this but what is this?
Hello there, I'm still waiting for your reply? I left my phone in the car I used from your app in Egypt 18.10.2024Around 5am I contacted the customer service after telling me to be sure the phone will be returned, nothing returned they never contacted me and now the phone lost this is complete burglary and will never use this service again, I even give them my UK number after they convinced me to return the phone . Next time when I go to Egypt I will report this to the security.Thank you
If there was no star, I would’ve put it for Indriver Egypt. Less than 5mins into the ride, the horrible driver kicked me out of the car with my kids, at night in the middle of nowhere, just because I asked him to close the window on my side!!! He was extremely aggressive!!
I have recently used the InDrive service and wanted to share my experiences, which have been less than satisfactory. While the concept of the service is promising, there are several areas that need significant improvement.Driver Politeness:One of the most noticeable issues is the lack of politeness from many drivers. A courteous and respectful interaction is fundamental in service industries, and unfortunately, this has been a consistent shortfall in my experience with InDrive. It is crucial for the company to ensure that their drivers meet basic customer service standards.Air Conditioning and Extra Fees:Another concern is the company's approach to air conditioning usage. It appears that InDrive encourages drivers not to use the air conditioner unless an additional fee is agreed upon. This practice not only compromises passenger comfort, especially during hot weather, but also feels like an unnecessary inconvenience. Transparency and fairness should be prioritized to enhance customer satisfaction.Response to Customer Complaints:Furthermore, InDrive seems to struggle with addressing customer complaints effectively. When issues are raised, the responses provided are often inadequate or fail to resolve the concerns. A robust customer service system is essential for any company aiming to build trust and loyalty among its users.Conclusion:Overall, while InDrive has the potential to be a competitive player in the ride-sharing market, it needs to address these critical areas to improve its service. By prioritizing customer satisfaction and driver training, InDrive can enhance its reputation and provide a more enjoyable and reliable service for its users.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
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