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I had a recent experience with initial parking , absolutely shocking no understanding empathy for a persons situation at the time I applied to appeal the decision as I missed the deadline as I had an operation I was in recuperating for 3 weeks I contacted initial and POPlA the ombudsman for a further 10 digit number to appeal after I was feeling better. I was basically told do one not interested I was asked to prove my operation date for GDPR purpose should not be asked for I provided information reluctantly I was told it’s with the debt collector. Worrying no staff put a name to the ryde email reply’s
Shockingly deceitful approach to car park charging. You insert your reg number after parking and the machine says £2.50.It's then up to you to calculate how much the charge should be and then pay that. Bonkers.It's crap and NQ airport should change their supplier and refund the fines.
Do not use these clowns. The machines are rigged. You type in your number and go to pay and then use tiny arrows to select your time. What kind of backwards system is that. Newquay airport went from bad to worse using this company, The reviews totally sum up this shoddy company. Do yourself a favour and close your service and let a decent company in with modern technology.
Absolute scam. I visited Caernarvon castle and paid the tariff on exiting the car park and the charges appear on my credit card. I received a notice in WELSH that was sent to the rental car company for a £60 fine. Initial Parking's website will not accept the PCN number for an appeal and their phone system to pay has no record of the PCN they issued me. They are just the administrators of the Slate Quay car park, not the landowners, which are Caenarfon Harbour Trust, so I contacted them directly. Talked to Dave there, who seemed tired of hearings complaints about this company and their rotten administration of the car park.
Legalized scam. Car Park in Newquay is pay on exit. Entered my car reg and paid the fee presented. Then charged a £100 fine. Unlike every other pay on exit car park, this one wants your reg but also requires you to manually select the charge due. Despite multiple complaints over honest mistakes due to their low tech system the company makes unreasonable charges for small shortfalls in payment. The appeals process is not designed for the customer and is a farce. Any company or council engaging Initial Parking can expect masses of complaints and a loss of business.
The previous parking provider at Newquay Airport should never have been replaced. I never had a problem. Now I try to pay with the Initial website which was impossible. Therefore I bought a ticket at the machine to cover the entire parking period and they still sent a penalty notice. This is meant to be a window to Cornwall for the business community. Initial need to be replaced!
We visited the castle on 10 October. It was a terrific visit especially the Royal Welch Fusiliers Museum.But we could not pay for parking in the machines in Slate Quay car park. There was a huddle of cross and confused people at the defective parking pay machines and I decided to pay through the advertised app “Just Park”. Unfortunately I had just changed car and I entered my old car registration number by mistake. This honest mistake (after all, I paid £9 correctly) was exploited to the full by Initial Parking and I have had to pay a fine of £130 for entering the wrong registration number despite a number of e-mails to-and-fro.This has rather spoilt our memories of the day and I recommend you choose a parking site operator which has reliable on-site payment machines and a more understanding attitude. If I could, I would blacklist Slate Quay car park completely.
Parked at Polzeath back in August Gotta ticket to park. Went beach. Come back on time. Just got a letter now without any letters from the parking company. Without any court summons. £150 charge from a debt collector. They have completely bypassed the appeal process. COMPLETE AND UTTER Scumbagging, evil, scammers. THIS is the reason the country and local community is going to hell in hand cart, Something needs doing by the local council or someone. We aint paying it. The letter writing and complaints start here.
We were issued a PCN for supposedly parking in the Electric Mountain Car Park in Llanberis. We weren't parked, we just drove into the car park, realised it wasn't the one we wanted and drove out again, into the car park opposite. According to their cameras it took us 35 minutes to do this. We got home from holiday and then received a PCN, all in Welsh!!!We appealed to Initial Parking. Within 24 hours they had rejected the appeal and didn't address our question about it being in Welsh. We then appealed to POPLA, the independent adjudicator, and we WON. This was their response:The burden of proof lies with the operator to prove that this PCN was issued correctly. POPLA's remit is to assess whether a PCN has been issued correctly, in accordance with the terms and conditions of parking displayed on the signage at a site. In this case the operator submitted a copy of a PCN which is only displayed in the Welsh Language. I cannot from this determine the reason for issue. It is within the operator’s gift to provide POPLA and the motorist with a copy of a PCN in English to fully entitle both parties to understand why the contravention occurred. Due to this, I am unable to assess the validity of the charge and therefore I cannot consider it was issued incorrectly and allow this appeal.So if you get a PCN in Welsh appeal it. It will only cost you a bit of your time, not £100 which they are trying to scam from you.
I was park at lands end carpark maintaining by initialparking .Bought ticket but no where to enter reg number.i received parking fine 100 gb and after appeal reduce to £20 .No customer can enter their reg to machine at that time in lands ent car park Cornwall .We have to do some this for this dogy parking company .
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