Review Time
Initial Parking are absolute rogues. Cornwall County Council should review their parking provision. The payment process is confusing and seems designed to trick the customer. The fact that the machine doesn’t calculate the duration of your stay and requires you to select + button is surely a little trick that makes them millions. Trading standards where are you? This cowboy operation seems to deter people from using Newquay airport - unless of course that’s what Cornwall County Council wants!
We used the Marazion Long Stay car park. We paid our initial fee of £5.00. There on the board it says "Don't worry if you go over your time you can add and pay for more time". We did this, picking option 3 to add more time. We were asked what time are you leaving the car park, we keyed in the time. It then charged us £2.30, which was ridiculous, but there is no way you can alter this. Then we get a fine for £100. They also sent the letter so it arrived outside the time scale for paying £60. This company also keep your mobile phone with your registration number at least a month later. Surely this should not be the case. All smacks of sharp practice and something should be done about this company. I give zero stars.
An extremely poor company with very bad corporate governance. Suggest that they need to be investigated by both Companies House and the DfT.Despite a valid parking ticket, Initial Parking didn’t allow consideration time or a grace period at the end of the paid-for stay - the overstay was actually only about 20 minutes; having paid £10.50 for 8 hours.
Initial Parking don’t allow consideration time or a grace period at the end of your stay.I arrived at a car park it took 10 minutes to download their app, I then paid for 4 hours of parking. I left the car park slightly late (9 mins) but thought as I’d paid there would be a little grace - I was wrong.They are trying to justify their extortionate fine by saying I was parked for an additional 19 mins unpaid. 10 of that was getting the app and should be thought of as the consideration period, the last 9 should be well within the minimum 10 mins grace required by the BPA.Horrific company. If you see you’re about to park in a car park managed by these conmen just turn around and drive away. I am appealing and will be making complaints to the BPA and DVLA.
I parked at Belvoir Castle car park and paid the £3 parking fee in coins in one of the machines which was accepted by the machine. I didn't get a ticket but assumed this was correct given that most people were paying using smart phones and would also not have a ticket to display. I got a letter demanding a £40 parking penalty a week later. I tried to appeal on the basis that I had paid the fee but their machine had not operated correctly but this is not one of the options allowed when you start the appeals process and there is no option that I could use to start the appeal Paid the fine because I have no choice but not happy at paying £43 for three hours parking.
Absolutely appalling! The same thing happened to me as Stuart Kinton at Newquay Airport TWICE, picking up and dropping off family from Dublin. The system is designed to catch people out, quite why the machine can't calculate the duration of the stay is beyond me! I paid £60 for being THREE MINUTES overdue leaving when dropping our son off to fly back. Shame on you, initial parking!!!
I paid for all dar parking at Praa Sands Cornwall, but due to me losing my glasses, I only paid £3, not the £4 required. For this mistake, I now have to pay £60 or £100. I appealed, demonstrating it was a genuine mistake and I paid the correct amount two days ( with new glasses on!) but got refused. This company should not be accredited by any official associations and the BPA should consider this
Not even a 1 star but only way to enter apparently. I parked at Kennack sands Cornwall paid for 2 hours by cash when i realized family wanted longer i paid for another hour by cash, this company eventually said they could see i had purchased first 2 hours but denied i had paid for the other 1 hour there is no doubt i did as my daughter witnessed it, i appealed by email and when they said not accepted i wrote them a letter asking for them to make machine information available to an independent body they refused, this tells me one thing, they know i am telling the truth. How are these companies allowed to get away with it.
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