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Your Action Plan: Don't Let Them Get Away With It!Know Your Rights: The 10-Minute Grace Period is Your Shield.According to the British Parking Association (BPA) Approved Operator Scheme Code of Practice, parking operators must allow a minimum 10-minute grace period at the end of a pre-paid parking session or free parking period.If you received a ticket during this time, they have broken BPA Rule 13. This is your primary argument.Challenge the Fine, Don't Just Pay It.Immediately appeal the fine directly with the parking company. Use their online portal or send a letter.State clearly that the ticket was issued in breach of BPA Rule 13, as it was within the 10-minute grace period.Provide evidence: photos of the ticket showing the time of issue, a photo of your parking ticket showing the time it expired, and a clear photo of the sign indicating the parking terms.Escalate to the BPA.If your initial appeal is rejected, don't give up. The next step is to complain to the BPA directly.As a member of the BPA, the parking company is bound by its rules. Their failure to adhere to Rule 13 is a serious breach.Explain the situation and include all your evidence. This shows the BPA that the company is not operating in accordance with its code.Why the DVLA is a Factor.Parking companies get your details from the DVLA. The DVLA has a 'Keeper Liability' rule that allows this.The DVLA is also responsible for ensuring that companies accessing their data have a "reasonable cause" to do so. A fine issued in breach of the BPA's own rules may be considered an unreasonable or improper use of DVLA data.While complaining to the DVLA directly might not get the fine cancelled, it puts pressure on them to review the conduct of parking companies that repeatedly break the rules. It's about systemic change, not just your individual fine.
Pathetic barely legally operating money grabbing "company".Everyone - please be very very careful if entering a car park operated by this pathetic company. They operate a number of car parks in the Cornwall area and are only interested in taking your money. I will never ever enter a car park operated by these thieves ever again. They should not be allowed to operate in the ways that they get away with.
I parked in the designated area of the car park in Scarborough to charge my EV .no signs to say I had to pay while charging.I received a parking fine letter a week after -not even a phone number to call for clarification,just an email address.I appealed the notice and waiting to hear from them ,I attached my receipt for payment for the charging session.I also reported them to Trading Standards because they should have a camera aiming at the EV chargers ,not just in the entrance. They should have checked their payment records before issuing a parking charge.I find their behaviour very suspicious. They are harassing people to pay fines they should NOT be issuing.I told them that they are scammers and I reported them so that they don’t continue harassing people. If they acted in a similar way please report them to trading standards,through the citizens advice helpline .The more complaints then trading standards will have to investigate. Unacceptable behaviour.
Parked in Slate Quay car park Carrnarfom. I believed it was free parking for disabled badge holders. This is an extortion racket in the guise of a car park. Got a parking fine. Explained my son who is six, non verbal and autistic . He would not have queued at the ticket machine without a risk of a meltdown. He has to be hand held everywhere. Appeal refused and then increased the fine to a £100. .Those who run this company are ghouls without empathy or emotions and make money on the backs of disabled children . I didn't believe that these people actually exist but unfortunately they do and they are called Initial parking.
I paif £1.50 to park at Lamorna Cove, followed every instruction, and still received a Parking Charge Notice from Initial Parking days later. Despite proof of payment, they refused to acknowledge it — their so-called “appeals process” felt like a rubber stamp exercise designed to squeeze more money out of honest drivers.This isn’t “parking management” — it’s a trap for visitors, especially those who simply want to enjoy one of Cornwall’s most beautiful spots without being harassed afterwards. Their ANPR system clearly fails, yet they continue to issue tickets and hide behind automated responses.What kind of company penalises people for doing the right thing? One that profits from confusion, not service.If you’re visiting Lamorna Cove (or anywhere managed by Initial Parking), beware: even if you pay, you may still be fined. Keep your receipts, take photos, and tell others. Cornwall deserves better than this predatory outfit.
This company should not be allowed to operate. Their systems were down on the day I parked. I found it impossible to use their app (I took 20 minutes and it still didn’t work) and the card reader was down. I was told by the parking assistant to get a ticket on exit (which I did) and it would be fine when their systems are back up and running. Got home from holiday to find a pcn. Then tried about 30 minutes to try and pay it over the phone. I am fuming!
Entered praa sands car park in Cornwall ticket machines were not accepting card payments at that time and was told by an attendant that it was happening everywhere and I'm sure many others were told the same thing. Had no cash and no mobile signal. Was told that I could pay retrospectively, which I attempted to do via the app for several days, but kept getting a message saying no internet connection. Tried when I got back to the Midlands, had to update app and then only had option to pay for future parking so tried calling the helpline several times but nobody was answering the phone. Obviously got issued a PCN, appealed and got a response within 24hrs saying it was rejected. Obviously they didn't investigate properly and now going to appeal through POPLA and hopefully they will look at it properly.
25/07/25 Newquay Airport short stay car park.My wife and I took two cars to collect our family who arrived from Dublin. They were last through the arrivals gate and then had to spend 30 minutes to register that none of their luggage (4x cases 2x car seats) were on the flight from Dublin. I used one of the four machines in arrivals to pay for both vehicles. I entered the Full VRM for both vehicles and the charge displayed on the screen was £2.50. I paid by contactless and received a ticket with the VRM displayed and fee paid, along with a separate receipt for payment. I did the process for my wife’s car and received the same ticket and receipt. So payment was made for £2.50 for each car. We left the car park with our family but no luggage. On 05/08/25 both my wife and I received a PCN for £100 reduced to £60 if paid within 2 weeks. We both appealed supplying photo evidence of both tickets and receipts and a copy of a bank statement to prove that 2x £2.50 payments had been made to the airport .Both appeals were refused.I now realise (having returned to the airport today) that the £2.50 that appeared on the screen was for the minimum amount of time and it was up to me to alter the time spent in the car park to cover our stay there. I have used many car parks that use ANPR and when you put in the VRM into the the pay machine, it calculates what fee you need to pay, and it displays on the screen what fee is due. I have never known a car park where you have to calculate your stay time and alter the tariff on the machine. This is an absolute disgrace of a system aimed purely to catch unsuspecting motorists out. Had the machine had displayed £4.50 (that is apparently the fee that was due ) I would have gladly paid it. The machine obviously knew what time I had entered the car park so why not display the amount due.
Abersoch Village Hall 23rd July.The cameras time you from the point of entry until you leave so by the time we had found a space, parked and queued for a ticket quite a bit of time had passed. In practise we exited only a few minutes beyond our ticket time so a £60 fine for only a few minutes is a downright scam.... I'm sure that quite a few will get caught out like this at busy times when there are queues to get in and out and for the ticket machine. (It is only a small car park).
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