Review Time
We parked at Lands End at a cost of £8.00 (for the day). We only stayed for 1 hour 13 minutes (our choice) and then got a £60 fine for not paying. We appealed and sent off a photocopy of the parking ticket and the bank statement to prove we had paid. The appeal stated that the registration was not entered accurately. The ticket DID show an incomplete registration number, although it was not obvious that the 2 letters that registered were actually part of the registration number. In fact it just showed MM. Even if it had been incorrectly entered I cannot believe it didn't register 3 numbers and 2 more letters. And surely if this was all it registered the software should have thrown up an error message on the screen. We actually said, when we looked at the parking ticket on appeal, that there was no registration number on it. We still ended up with a reduced £20 fine as per their "terms and conditions" which, of course, everyone reads when they pay for a parking ticket!!!!. Call me cynical, but this seems like a pretty good scam for making money. It looks more like a faulty (deliberate or not) keypad. Be very sure that you check everything on the screen before you press OK. Do not rely on your ticket or bank statement to prove you have paid. Initial Parking must be making a lot of money out of legitimate parking tickets. We actually paid more than £70 for parking in Council run carparks whilst we were there with no problem at all.
This company will fine you if at all possible, I have had their machine be faulty and they have tried to fine me, fortunately on that occasion I had taken photos. I have been fined on 2 other occasions, unfortunately I had no evidence and they will not look at their cctv footage, it is up to you to provide evidence. This company should not be allowed to run a car park. Be very careful if parking on their car parks, and take photographic evidence every time.
As we parked using a parking app with multiple vehicles registered on there we mistakenly used the wrong car reg. The parking fee was paid correctly for the time used. Made an appeal but not upheld. Insisted on a £20 reduced fee or suffer the original fee of £60 then £100 if not paid within the time.Absolute charletons.......genuine mistake and the parking was paid for so they benefit from an admin mistake and not non payment of parking!!!!! It shouldnt be allowed.
Agree with all other reviews on here mentioning the lack of a 10 minute grace period or consideration for customers who have a genuine issue returning to their cars -exactly- on time. I appealed my fine on these grounds having fortunately kept my paper ticket which showed I left 10 minutes late, not 17 as they had stated. I sent this proof to Initial Parking. In the response to my rejected appeal, they still insisted I was 17 minutes late.Disgraceful company lacking in any compassion and only interested in taking your money.
Praa Sands. Tried to pay for parking, got nowhere with poor instructions, eventually my daughter, very good at IT, network manager, having paid for her parking successfully, attempted to pay for mine. No tickets are issued, might have to pay someone for that, we thought it was paid, Got the letter 11 days later £60 fine. Probably machine was f*****d, no way of knowing you haven't actually paid, no tickets, no cash facility. What's more, poxy site does not work
Paid my £1 to park for a hour !Apparently I stayed for 1 hour and 2 minutes and 5 seconds!£60 fine !Unfortunately thrown my ticket away,so can’t prove I was dealt with unfairly!Will avoid them or pay by credit card which will give a time etc These companies shouldn’t be allowed to trade ,they just hope you dispose of old tickets ,before sending you a bill !!
This is in addition to my original review about this despicable parking company, I've had to pay what I perceive is an extortionate fine. I've gone on my works email to to see the local courts results and see that an offender has been fined the same amount £60 for not complying with his sentence. That proves just how disproportionate these fines are, they are making a killing for nothing!
IPL 1090547. If I could give no stars I would, this company is a big fat leech preying on locals and tourists alike. I parked on the Slate Quay opposite Caernarfon Castle at night to go for a meal with family. The hut was closed and we didn’t notice the camera anpr on the board together with tiny small print, we thought it was free at that time!! How foolish! We then received two fines for £60 each if paid within 14 days. So that killed the birthday vibe. This fee does not fit the crime, it’s a total disgrace and Caernarfon Harbour Trust should find a new partner because from the reviews on here there’s no point appealing because they dismiss genuine claims!! I don’t mind paying a reasonable fine but this is disgusting in these times, we certainly won’t be returning and urge others to avoid this car park.
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