intelius.com

3.6
3.6 Based on 231 reviews

Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand....

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Average Rating

3.6

/
5

231 Reviews

5 Star
58%
4 Star
6%
3 Star
4%
2 Star
5%
1 Star
27%

Filtered Reviews

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Review Time

Debra
Professional and friendly

Customer service was friendly, professional, and had results

5
Date of experience: Jan 27, 2026
Laura H
Agent assisted with several issues such…

Agent assisted with several issues such as password & membership. I accidentally made 2 accounts. Was a mess. She did fantastic.

5
Date of experience: Jan 23, 2026
Len Gray
Patience

Patience. I'm 70 years old and had difficulty conveying my goal and understanding the rep I spoke to. He did an amazing job to take time and make sure I understood.

5
Date of experience: Jan 22, 2026
Donna Dominic Stroffolino
Customer service very helpful

Customer service very helpful

5
Date of experience: Jan 20, 2026
Jackie
I’ve called with questions 2 times and…

I’ve called with questions 2 times and told someone would contact me with answers both times… never happened! Why are simple things like when clicking on “extended data” (which should be automatically loaded and included) and even when highlighting you want it INCLUDED ON PDF’s (which I pay extra for) IT NEVER SHOWS UP ON THE PDF!!!! That’s important details that are NEEDED ON THE PDF!!! Also you shouldn’t make someone give their EMAIL (taking PRIVACY AWAY) when SUBMITTING A “REVIEW” not it’s going to 1 star but I would give ZERO IF POSSIBLE!

1
Date of experience: Jan 19, 2026
SeaRay Beltran
Intelius is worthless, Stay away!

This company's software is not worth a penny. It's a 100% garbage, and stay away from it. For they do not provide the information, they say. They will. Not worth the money, stay away from them!Double-check your cancellation because they just tried to charge me again. I had to call and insist that I'd been canceled, and they sent me an email confirmation.

1
Date of experience: Jan 16, 2026
Jamey
Fast friendly service

5
Date of experience: Jan 14, 2026
Joshua Clark
I just didn't use it

I just didn't use it, that's it. That's why I canceled

3
Date of experience: Jan 12, 2026
Roger A Revell
The customer rep listened

The customer rep listened to my question, did some research, provided an answer, and followed up with an email. Excellent service! Thanks!

5
Date of experience: Jan 08, 2026
Bill Casey
Intelius is terrible

Intelius is terrible. The information they provide is questionable at best and frequently outdated or inaccurate. And they will spam you mercilessly with pop-up ads trying to entice you into signing up. I literally receive about a dozen every 24-hour period on my lap top. Avoid Intelius like you would avoid the plague.

1
Date of experience: Jan 08, 2026

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Business Details

  • Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.

  • language https://www.intelius.com

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