Review Time
Nezla at IRA Financial made a potentially complicated ROBS transaction feel seamless. She provided clear direction at every step, was always available for questions, and ensured my business was funded on schedule. Her professionalism and expertise gave me total confidence in my new business structure. Five stars for Nezla and the team!
They processed my payment request 3 months late and refuse to pay the $50 extra fee I incurred because of their negligence. The customer service manager, doesn't even reply to my emails on this matter. It is difficult to communicate with them since they don't answer emails and calls, or they respond with significant delay. The company was responsive and reliable a few years ago, but in the last year I noticed a significant drop in the quality of their service. I will be looking for another company.
From start to finish, IRA Financial made the ROBS process simple and easy to understand. Maria was always available to answer questions and guided us through the process with ease. IRA Financial made our dream of owning our own business possible.
User Friendly is not a Buzz word in this company. for example, if you are new this world and fill-out a deposit form incorrectly you cannot delete it. The ext for Avery F just rings and then hangs it self up after 54 seconds. This company does not have the knowledge to guide a new through unless the new customer already knows what all the terms and words mean inside the company.
Customer Service of this company is non-existent. I dare anyone considering using this company to first call 1-800-472-1043 and see if you ever get a live person or a callback. Good luck! Try to receive a email response from: Info@Irafinancial dot com. GOOD LUCK. Their financial system is a disaster. Completely wrong. Retrieving documents online is impossible. All they have is a cocky CEO running around conferences pretending that he is revolutionizing the IRA industry, where it' a company liteally running on 2 1/2 people hanging on a shoestring. Pathetic is a compliment!
I've been with this company for years and generally had a positive experience. However, I am pulling my hair out trying to get my funds transferred to me. I completed the forms on 1/14/26. On 1/20/26 I called to check on status. Sat on hold for 15 minutes and finally got a message that I needed to leave a message and someone would call me back. They never did. Called again on 1/21/26. This time I spoke to a customer service rep who told me they were running behind but that funds would go out by the end of the week. It's end of the end of the week and my funds have still not been transferred. I've got bills to pay! I need my money!
Crappy service. I initiated a wire transfer to move funds out of my IRA Financial account to a local bank account; six business days (and ten calendar days) later, the wire has not been sent. Someone did reply to my email and said, "Oh, we are really busy". This is one example in a series of other poor experiences. Based on my lousy experience, I suspect this may be a one-man operation that is pretending to be larger than it is.I regret I signed up with them. There is so much inertia involved in switching out, otherwise I'd move away from them. I don't know if there are other companies in their space that are better, but this firm sucks big time. I am surprised to see the other positive Trustpilot reviews—I wish my experience had been as positive.
Claim your business profile now and gain access to all features and respond to customer reviews.
abbotts.co.uk
sato-techminers.com
money.com.au
brightstarfinancial.co.uk
row.co.uk
traderscombat.com
zerotaxx.co.uk
purchasingpower.com
onramp.money
remitunion.co.uk