Review Time
Hi a bought a scooter with a 12 month warranty am glad a did because a had a problem with the scooter it stopped working within a month but its a chance u take buying anything but its how the company deal with the problem they where fine contacted them through email they took it back at there cost fixed it speedily and sent back out and gave me an extra warranty and let u pick something from there range of safety stuff a picked a bag thar goes on the scooter so a would like yo thank them for there response to the problem
I purchase the ix8 scooter in December as a Christmas present to myself, didn’t get to ride the scooter until mid January due to travels. The scooter is well built and really sleek, this scooter is the rolls Royce of all scooters. The scooter is extremely quick once you hit the 2nd and third gear. I will wait a little bit longer before I push the turbo gear, because it crazy. Customer service is outstanding and resolved any issues that you may encounter, very professional.
My 13 year old son purchased this to go to his friends last summer. He rode it for approximately 4 months and it stopped running. We worked through finding the cause with the company which went well. It ended up being the control module in the handle that had obvious corrosion on it. The iscooter told us it occasionally happens from the factory and they know about the issue. They told us they would send us a replacement part but that they were on back order. After approximately 6 weeks we emailed them for an update. They said they did not have the parts yet but could give us a 15% discount on a new scooter. This was obviously not what we wanted so we said we would wait until the part came in. We checked in several weeks later again and they told us they would not be able to replace the part and could only offer us the 15% discount. This was obviously unsatisfactory to us.My son loved this scooter when it worked but I would not suggest buying it due to durability issues and lack of warranty/customer service. When troubleshooting the issue the were very responsive but obviously the company does not warranty their product despite what the website suggests.
At first we were not happy due to the fact that the first iscooter did not work,it was purchased at the end of October for a Christmas present. The item was shipped in a timely manner and in good packaging, it was wrapped for christmas gift and put away till christmas once my son opened it up he was delighted to see a great looking scotter .we plugged it in for 8 hours then turned it on and the dash light up for maybe one second so we decided to charge it over night then once again we tried with the same results, called customer service on December 29 and sent many emails then we finally got somewhere (past the 30 day warranty due to time it was bought)and a new scooter was sent out after we sent the non functional one back,the new one works great it did right from day one.we are definitely pleased with the results from customer service as well as the new scooter.
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