Review Time
Have been wrongfully temp banned 3 times now and will most likely get the final ban shortly after my 30 day ban is up. Did no RWT or anything against the rules. When I finally found out where to write to them directly to tell them to unban me, I got a response saying that it was perm banned for macroing and that there’s nothing they will do about it. So I’m temp banned for RWT but being told it’s a perm ban for botting? Couldn’t be any more confused. Worst company to run a game in all of history.
Honestly overall bad company rather ban the players then the bots when it comes to rwt etc , banning bots would make it expensive asf which would combat trade but nah , they rather there players grow hate for them over time , then they will rebel even worse , gl with that honestly just makes me sad .
Don't waste your time. False bans are rampant and unless you are a youtuber or streamer who can kick up a fuss, you won't get unbanned. There isn't even a support system in place for players to reach out to appeal their bans except an automated service that just rejects the appeal.
I love Runescape but something about Jagex support really just grinds my gears. I was banned for macroing (June-24-2023) and botting even though I haven't played in almost a year (Fall 2022). I saw there was a ton of false bans around that time frame and the early birds were lucky. I hop on no less than two days ago and find out I'm banned, I appealed it and was denied. Really grinds my gears Jagex. I hope the Venezuelans RMT the grand exchange to death.
My account was compromised a few days ago and whoever hijacked my account checked how many days played/when the account started from hans and I couldn’t remember it’s been a couple years. So the hijacker emails jagex those dates and ftimes and they believe the hijacker over me and I just lost my account. 1900+ iron with crystal bowfa(c). They denied my request because they just handed the account over to the hijacker. I’ll never play this game again and no suprise their reviews are a 1.3 stars lol. They let people bot 24/7 and let theeves steal accounts without giving a car in the world. Terrible company to game with, and customer service may actually be the worst I’ve ever encountered.
they ban my account for so called 'macroing' with the only evidence being a moderator comment. i didn't macro/bot, looks like they're so understaffed they just give out random ban hammers to players, even though the game is so infested with bots if you ban a random player you would probably ban a bot. yet they still manage to target real people instead of the millions of obvious bots.i think i got banned because im surrounded by bots in the rev caves....pathetic company, this game is a joke.... they dont fact check. and then when you appeal, after 10 days i get 2 words.appeal denied. 0 help from a trash customer service wat a suprise....
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