jagex.com

1.1
1.1 Based on 200 reviews

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1.1

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5

200 Reviews

5 Star
1%
4 Star
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3 Star
0%
2 Star
1%
1 Star
97%

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Edison Adams
Have been wrongfully temp banned 3…

Have been wrongfully temp banned 3 times now and will most likely get the final ban shortly after my 30 day ban is up. Did no RWT or anything against the rules. When I finally found out where to write to them directly to tell them to unban me, I got a response saying that it was perm banned for macroing and that there’s nothing they will do about it. So I’m temp banned for RWT but being told it’s a perm ban for botting? Couldn’t be any more confused. Worst company to run a game in all of history.

1
Date of experience: Oct 07, 2023
i wish the ceo get head cancer and die…

i wish the ceo get head cancer and die after jagex banned me, hope you lose everything and beacome bankrup!!!!

1
Date of experience: Oct 06, 2023
Laura Howard
Honestly overall bad company rather ban…

Honestly overall bad company rather ban the players then the bots when it comes to rwt etc , banning bots would make it expensive asf which would combat trade but nah , they rather there players grow hate for them over time , then they will rebel even worse , gl with that honestly just makes me sad .

1
Date of experience: Sep 20, 2023
Literally unable to contact support…

Literally unable to contact support desk after returning from a long hiatus and finding out my account was hacked.

1
Date of experience: Aug 27, 2023
Otis Price
Don't waste your time

Don't waste your time. False bans are rampant and unless you are a youtuber or streamer who can kick up a fuss, you won't get unbanned. There isn't even a support system in place for players to reach out to appeal their bans except an automated service that just rejects the appeal.

1
Date of experience: Aug 22, 2023
jagex.banning account for almost noting…

jagex.banning account for almost noting and not even help with appel, i hope your company get bankrup

1
Date of experience: Aug 01, 2023
NoTurningBack
Jagex.... fire your support team

I love Runescape but something about Jagex support really just grinds my gears. I was banned for macroing (June-24-2023) and botting even though I haven't played in almost a year (Fall 2022). I saw there was a ton of false bans around that time frame and the early birds were lucky. I hop on no less than two days ago and find out I'm banned, I appealed it and was denied. Really grinds my gears Jagex. I hope the Venezuelans RMT the grand exchange to death.

1
Date of experience: Jul 29, 2023
Hervey Rogers
I was trying to get my account back i…

I was trying to get my account back i even gave them exact dates when i purchased membership and they was like nope not enough. Why would you do that to a customer who has been paying for years. Lazy customer service

1
Date of experience: Jun 23, 2023
Stetson C.
My account was compromised a few days…

My account was compromised a few days ago and whoever hijacked my account checked how many days played/when the account started from hans and I couldn’t remember it’s been a couple years. So the hijacker emails jagex those dates and ftimes and they believe the hijacker over me and I just lost my account. 1900+ iron with crystal bowfa(c). They denied my request because they just handed the account over to the hijacker. I’ll never play this game again and no suprise their reviews are a 1.3 stars lol. They let people bot 24/7 and let theeves steal accounts without giving a car in the world. Terrible company to game with, and customer service may actually be the worst I’ve ever encountered.

1
Date of experience: May 22, 2023
yet another random ban

they ban my account for so called 'macroing' with the only evidence being a moderator comment. i didn't macro/bot, looks like they're so understaffed they just give out random ban hammers to players, even though the game is so infested with bots if you ban a random player you would probably ban a bot. yet they still manage to target real people instead of the millions of obvious bots.i think i got banned because im surrounded by bots in the rev caves....pathetic company, this game is a joke.... they dont fact check. and then when you appeal, after 10 days i get 2 words.appeal denied. 0 help from a trash customer service wat a suprise....

1
Date of experience: May 13, 2023

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