janeclayton.co.uk

4.3
4.3 Based on 121 reviews

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings....

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Average Rating

4.3

/
5

121 Reviews

5 Star
75%
4 Star
5%
3 Star
4%
2 Star
6%
1 Star
10%

All Reviews

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Review Time

Harold Scott
Delay in Headboard Delivery

I placed an order for a headboard for a bed, expecting it to arrive at the start of December. Now, on December 23rd, I called to check on the status and was informed that it would be dispatched in the first week of January. The representative mentioned that they usually notify customers about delays, but they fell behind in production. Although they made the decision on December 16th, I wasn't informed in a timely manner, leaving me with no chance to arrange alternatives. The representative assured me that I would be updated once it is dispatched.

2
Date of experience: Dec 23, 2025
Lanny Barnes
Order delayed and no communication received

I ordered a headboard for a bed, expecting delivery at the beginning of December. Now it's December 23rd, and after calling, I was told it would be dispatched in the first week of January. The representative said they typically inform customers about delays, but they fell behind in production. They decided on December 16th but failed to notify me, which left me without time to make alternative plans. The representative assured me I would be updated when it ships.

2
Date of experience: Dec 23, 2025
Patience Clark
Fantastic website, simple ordering and great value...

Fantastic website, simple to order and offers great value products. Always arrives quickly and I've never faced any issues. Very reliable.

5
Date of experience: Dec 15, 2025
Peleg Parker
Outstanding website with extensive options...

Outstanding website offering a wide variety of wallpapers and fabrics. Delivery was prompt.

5
Date of experience: Dec 14, 2025
Great experience, with one caveat!

Quality products and fast delivery! However, I've faced this issue twice now where the outlet fabric I ordered was listed as available but wasn't. I'm still waiting for a refund, which is quite frustrating. Nevertheless, I will use the service again. Please address this issue!

4
Date of experience: Dec 12, 2025
Sorrel Long
Delivery did not arrive, and I was informed...

The delivery did not arrive, and I was told it was left at a post office that requires a 2.5-hour round trip to retrieve.

2
Date of experience: Dec 12, 2025
Clover Rogers
Numerous calls made to headquarters...

I made several calls to headquarters regarding measuring requirements. It took two weeks for them to return my calls. I ordered wallpaper in October, and it finally arrived last week in December, which is unacceptable. It feels like everyone is working from home!

1
Date of experience: Dec 12, 2025
Kristen Sanders
User-friendly website and great free samples...

User-friendly website and great to receive free samples, as it's essential to see and feel the fabric.

5
Date of experience: Dec 10, 2025
Dorothy
Incredible quality and outstanding customer...

Incredible quality and outstanding customer service.

5
Date of experience: Dec 05, 2025
Lincoln Bell
Very fast delivery

Delivered very quickly. Great service.

5
Date of experience: Dec 05, 2025

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