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The visit itself, as well as the overall decorations, were absolutely stunning, and I truly enjoyed the experience once inside.Unfortunately, I encountered an issue on the day of the visit due to a problem with my phone, which prevented me from accessing my e-ticket. As a result, I went to the Japan Experience location several hours before my scheduled time to seek assistance. Although I provided all the required booking details, the administrative staff were unable to locate my ticket in the system.This led to a significant inconvenience, as I then had to find a computer elsewhere to access my email and retrieve the e-ticket myself. Given that my time in Tokyo was very limited, losing half a day in this way was particularly frustrating.I hope that, in the future, the process for retrieving customer tickets in the system can be improved, especially for situations where customers face technical issues with their phones. This would greatly enhance the overall customer experience.
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Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.
In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more
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