Review Time
Service was consist. Consistently slow. Was given a very very old device. It only charges with micro usb (in 2026!!), has poor battery life. (Doesn't last the full day).The device only supports wifi 2.4ghz. speeds were very slow. Could not connect more than one device at a time without speeds dropping to unusable levels.
very good experience with this device, easy to use and properly operating wherever I went during my tour. Battery lasts at least one day, so I never used the power bank. The kit was left to me at my hotel and I sent it back at the end of my travel using a postbox at the airport. Strongly suggest to buy it for your journey in Japan.
I placed the order very short notice. Meaning the night before. With a 48 hour turnaround time I was worried that the tickets would not come through. Before I even woke up the tickets were in my inbox and the train ride was a complete pleasure. The world needs more bullet trains, and more companies like Japan experience.
Japan Experience made our JR Pass and pocket Wi‑Fi booking effortless. Pay in advance, pick up at their airport desk, and return the Wi‑Fi in the terminal drop‑box. The Wi‑Fi delivered strong battery life and fast connectivity as advertised. A truly smooth and convenient service.
Japan Experiences has been a source of great joy and peace of mind during my trip to Tokyo. I booked the same accommodation twice this year. I didn't even consider looking elsewhere. I fell in love with Komorebi's safety, warmth, comfort, and the friendly staff, Mr. Ben. Komorebi made every morning a pleasant experience for my friends and I. The room condition, the surroundings, the proximity to the station, and the location are all perfect for shopping. If I ever return to Tokyo, I will definitely contact Japan Experiences. Thank you, Mr. Ben!
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Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.
In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more
