Review Time
Ordered on 12th of Jan- 2 weeks later no update from Kapten and sons. I reached out to customer service who casually replied they are waiting for payment from me for customs. There was no information about custom charges and Kapten & sons haven’t even emailed me to update me why the package hasn’t been delivered. Terrible service!
This is the first time ordered from Kapten & Son . What an harrowing experience. Its been more than 10 days and I haven’t received my order . No complaints being listened to . They have no accountability for the orders . Don’t go for it if you want to not lose your money guys . There are many better options out there !My order ref number ksgb-1008-3676633
Unfortunately I cannot recommend this for UK customers, admittedly it’s not Kapten & Son’s fault but thanks to Brexit it’s taken ages to receive my order as it was held up in border control and I’ve just received an invoice to pay £60 extra for import VAT and clearance fees on top of the already pricey bags before the bags can be delivered. I would have bought a bag from somewhere else had I known what the realistic delivery timelines were… The shipping info on their website needs to be updated, they say 2-5 business days for international deliveries when in reality it’s now been well over two weeks and I still haven’t received my order.Edit: I have to say the backpacks (I got two, the Aarhus in black and Lindby in sandstone) are absolutely beautiful and really high quality. Delivery took just over three weeks in total and we paid the extra £60 for import tax… I just wish the UK was still in the EU so buying from European businesses wasn’t so difficult and expensive :(
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
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