kapten-son.com

3.9
3.9 Based on 401 reviews

Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – geme...

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Average Rating

3.9

/
5

401 Reviews

5 Star
62%
4 Star
7%
3 Star
5%
2 Star
5%
1 Star
20%

Filtered Reviews

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Review Time

Leonora Cook
I’m really glad this backpack is lux…

I’m really glad. This Aarhus Muted Clay backpack is lux fabulous. The delivery was very fast. Thank you for your service.

5
Date of experience: Feb 13, 2024
Georgiana B.
Great support

My questions had been answered directly and well. Everything was very friendly. I am very happy. Thank you for your fabulous support.

5
Date of experience: Feb 09, 2024
Adel Fisher
Quality bag & refund

I ordered a backpack, that was excellent in terms of quality, but unfortunately was small for my needs. I received a refund, without a problem.

5
Date of experience: Feb 09, 2024
AK72
Beautiful and sturdy backpacks!

The Bergen Pro is so beautiful and sturdy and has lots of convenient compartments. The straps feel durable and the overall quality feels like it's worth more than what it's selling for! Delivery was also very quick and Kelly from customer support has been so so helpful. One thing I would say is that if you intend to use this bag for travel and commuting, I would highly recommend purchasing the black colour. Due to the nature of the material on the top of the bag, you might start to see imperfections on the lighter colours. But don't let this deter you! That material is fantastically waterproof and feels lovely and soft.Overall, I think this is a great bag and a great company to support! I would definitely recommend.

5
Date of experience: Feb 08, 2024
Greg Morris
everything was fast and easy except…

everything was fast and easy except that you should add a field for the phone number of the receiver on your website

5
Date of experience: Feb 06, 2024
Cecilia
fast delivery, professional customer care service

I've got my earrings very fast. Thank you!Also, I liked the way your customer assistance services work, very professional employees.

5
Date of experience: Feb 05, 2024
Snowder46
Delivery company should be changed

I already described experience of delivry of backpack - really, the worst one in my life. Item was not delivered, when asked about ‘failed delivery’, it turned out that they even were not trying to get to me, as courier did not have my parcel with him and status in the system is just a ‘mistake’. Backpack itself is nice (have not use it yet).Parcel was damaged and I did not find my earrings there… no idea, whether they were sent to me or not.

1
Date of experience: Jan 30, 2024
Cari Kelly
Damage within warranty period

My bag had a damage with the zipper within the warranty period, and after sending the team of Kapten & Son my bag, they send me a new bag to make up for this. I'm very happy with their service and I also appreciated their client service team whilst in contact with them!

5
Date of experience: Jan 29, 2024
Bella Brewer
Beautiful bag

Beautiful bag, quick shipment, reasonable price

5
Date of experience: Jan 27, 2024
BS36
Terrible service

Terrible service. Firstly, ordered a bag on the 16th of January for £152. Only a few days ago was I told that there would be an additional customs charge of £69! Not once was this mentioned on the website, so to collect the bag, I need to pay £70 extra. Insane way to run a business. Then reached out to customer support, barely heard a word back apart from them saying 'Oh yes, you'll get a letter stating you need to pay' - what a pathetic way to run a business. Then I filled out a return, as I don't want to pay the £70, and now it's saying in order to do so, I need to collect it, put a return label on it, and then send it back. Comical. Terrible company, with terrible customer service, and terrible business model. Stay away.

1
Date of experience: Jan 26, 2024

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Business Details

  • Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more

  • language https://www.kapten-son.com

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