Review Time
Total lack of understanding..I have been with Kcom for as long as the name has been, previously KIngston Communications, when we first moved into our present home, in 1986, I could not fault them, you spoke to a call taker and they refered to you as your first name, who was then employed by KC, always on hand to help then comes along good old broadband (dial up), onto the present day, the problems started when they went over head on poles, (even though I had had problems over the long period, before hand,and was sorted), I reported that the cable was rubbing against a pole installed by connexion and think that it had stretched, they said they will get the engineers to look at it (connexion would have noticed that they would impede the cable where they put their pole), the internet was dropping out, even the wifi on my mobile phone was dropping out and Sky was effected, they said there was nothing wrong with their end, never sent an engineer to look at the cables.In 2023 I closed my business and transfered the phone over to residential, as many friends and family knew the number.I am now retired and living on my own while my wife is in respite, the energy cap has been increased, cost of energy is going up and god knows what else, I rang Kcom and explained that times are hard and need to cut my bill down by at least half, and was looking at the tarifs available, quickly told that they are for new customers, what about the old ones like me, a veteren of 40 years, nope stood her ground, I said am cancelling as I am out of contract, told me my contract was to the end of December, I disputed this, but a few quid, then proceeded to tell me my contract runs out in December 2025.... er no my contract runs out end of November, siad I had changed from business to residential last November... yes because I could not afford a business line that the business had closed down, never told me about extension of contract, and I never signed a contract renewal. Infact some times Kcom never told you anything and you had to find this out.... I am pleased I am now out of Kcoms hair, attitudes goes with the service, ****
Many many issues during start up with technicians not turning up threats of extra payment if not at property when they dont arrive anyway. Massive waiting times on cystomer service frequent blackouts and less than helpful troubleshooting. Today another blackout looking at moving to satellite internet.
Engineer came around to install the box, said the wire was too short but managed to splice a bit of wire on to connect it. Box gets knocked off the wall and the wire pulls apart because it’s too short. Another engineer comes around and makes the wire longer so if it falls off the wall again it won’t disconnect the wire…now we are being charged £120 because they did the wire short in the first place. Terrible company.
If I could give zero stars, I would.This company somehow created two accounts under my name and address, but only shared the details of one account with me. I only discovered the second account when I was billed twice. To my shock, they had also set up a direct debit for the second account—an account I had no knowledge or control over!Despite numerous promises that the second account would be dissolved and I wouldn’t be charged again, I was still billed twice. I’m still fighting to get a refund. Absolutely unacceptable!
KCON HAS BEEN A MONOPOLY FOR 110 YEARS THEY SEEM TO THINK 🤔 THEY CAN DO WHAT THEY LIKE BUT OPENREACH HAS ENTERED THE KCON AREA AND THEY ARE SHAKING 🫨 IN THEIR BOOTS THAT EVERYONE WILL COME IN AND KICK THEIR ARSE! SO THERE WILL BE HUNDREDS OF LOVELY CEASE ORDERS FOR KCON AND PEOPLE WILL SIGN UP WITH BT SAVING THEMSELVES A FORTUNE AS THEY STICK THEIR FINGERS UP AT KCON I HOPE THEY GO BUST THAT WOULD BE EXCELLENT I WILL 😃 😀 😄 😁 🤣 AND SEEING KCONS DEMISE IS GOING TO BE EXCELLENT!
Disgusting company. My mum is elderly and as had a awful experience with these cowboys. She joined kacom on a 24 month contract. She had problems from the start especially with her landline which she uses all the time. Nothing was done to rectify the issue after hours of calls to kacom. Mum left and went back to her previous broadband provider. And funny enough her landline and broadband are working perfectly. Now kacom are harassing and threatening my mum for nearly £500.
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