Review Time
I backed Duovox Ultra for a small item worth 135$, it was stated that shipping is 0$. After the campaign ended they bumped the shipping to 85$, and for some countries as high as 140$. A total scam and there's no one to talk with.
I’ve funded more than 10 projects on kickstarter and only been disappointed once. It is crowdfunding and you should keep that in mind when you “purchase” anything here.I’ve never had a bad experience with kickstarter themselves. Sometimes the wait has been waaay too long and one time I didn’t get what I payed for - but that is the name of the crowdfunding game.I’ll use kickstarter again sometime soon.
First time backing a project and nothing has been delivered (despite having Dec 2022 as estimated delivery date). Pledged about $150. Kickstarter don't seem to care about the backers, this is because they take a cut in all funds raised by the project creator... so even if the creators doesn't deliver, Kickstarter still get their money. Terrible customer service, no way to speak to someone, only contact via email. They just reply with generic terms and conditions and rarely give straight answers. They dont seem to care about scam project creators which I seem to have backed (they raised over $500k) so I am not the only one to back this and get nothing in return. They have closed my tickets as "solved" despite me asking questions that they don't answer. They have done this twice now and I am in the process of raising another ticket. Would genuinely not recommend anyone use Kickstarter after my experience which is a shame for any genuine creators they may have. Thought this was a legitimate decent company but clearly not. VERY DISAPOINTED IN KICKSTARTER and wish I'd checked Trust Pilot first
Backed a project which was successful and was supported by Iron Maiden (yes the hugely popular rock band). I'm sure they won't be happy. Emailed the fulfilment company Drawlab several times, but with next to no communication. I've still not received my order and Looks like I've lost a large chunk of money. Don't touch Kickstarter with a barge pole.
No accountability. I backed a project by a company called Haxson that was supposed to be a bladeless airfan with all sorts of wizbang features and ready for production with an estimated delivery date of May 2022. Haxson (if they really even exist) changed the design significantly changing the product to now have blades and 10 levels of speed to 5 levels and other modifications. It is now May of 2023 and the product is still not ready and has not shipped. I reported the project to Kickstarter for violation of terms of service (one of which is misrepresentation of project) but after several months they replied that it didn't violate their terms and that they were not taking action against Haxson.
I've crowdfunded a few things, generally happy. However with the Bru machine (a tea brewer) the manufacturer finally sent me a broken machine. Bru refused to give me a refund but said they would send another machine AFTER I returned the broken one to Switzerland (I live in the UK). I objected but did so as there was no alternative other than losing my money (around £150). The replacement machine arrived with a european cable which is useless. They agreed to send the right cable provided I pay postage! They said they would refund the original return shipping but I haven't seen it after several weeks. Kickstarter were contacted but refused to play any part in helping me to insist on my original postage being returned and a cable being sent free of charge. Both Bru and Kickstarter are companies I recommend steering clear of.
I payed for a product but did not receive it!!UPDATE: this is this not resolved, and they are trying to get me to pay one more time. NICE AND SCAMMYEstimated arrival May2023 (now 5 month later)even worse: they send out emails that everyone has received tehir product.There is no obvious was to contact the company or project:1) everything is NO-REPLY emails2) and there is no contact bottom to backer (I've searched a lot)If it is not a scam please get back to meThe project: Lifted Lumbar: Doctor-Made Seat Cushion for Better PostureI am backer #5179 early bird
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