Review Time
I helped some friends that used Kickstarter to get their small business going. Kickstarter is a great way to support other businesses that are just starting up. I love looking at all the creative ideas on kickstarter. Also you can view only those in your area which is nice because I like to support local businesses. I like kickstarter a lot!
I have a project involving my food and Esan food that will enable women and help with extreme poverty in my village in Thailand. I put up my project and was asking how I could ID myself as their system did not accept me even though I have a passport and ID card from Thailand. I offered my Australian visa, Tax file number and bank account but just got the run around. I am in Australia with my partner (an Australian) who has been very helpful in my life and he even offered to support the project with his ID. We tried to ask questions of support within Kickstarter but kept on getting the same silly replies about looking at this page and looking at that page which we had already looked at and were asking questions about...we have been asked 3 times to rate our experience and have told them it was bad but we still get asked to rate them... simply hopeless! Do they know what they are doing? My partner is a 27 year veteran of the finance world and a specialist in venture capital and he thinks they are very incompetent.
I backed many projects and everything went well. This plateform is really amazing ! However, I got charged €1.74 for no reasons. And when I asked for it, KS told me no worries it's just a temporary charge. But still few months after nothing changed. It doesn't seems to be temporary. It's just €1.74 so I don't mind but still I don't like to get charge for no reasons.
You know what you are taking on when backing a project, it may not com through and thats a risk you have to take. In my experience it has been very well worth it. I've backed some awesome projects and its really fun tracking their progress along the way.
I have backed about 10 projects on KS which all held their promises except for one. The first 10 projects or so were all great, and can't complain about anything. But the last project I backed were "self heating gloves from Zondo/Astec and a creator named Rick Beardsell, and me and around 2000 other backers funded this guys project. When i got my gloves I tried them in the cold weather and they didn't work at all, in fact my hands were colder than with regular gloves. I commented on the project with my complain with A LOT of other backers, but Rick didn't answer appropriately, he sort of just avoiding to answer the specific problem. So I wrote to KS to complain and see if they could do anything. There was nothing they could/would do, so now I just sit back with many other backers with a pair of very expensive gloves that doesn't work at all. KS can be great and you can buy a lot a neat gadgets/things before they come in store, but be careful. Don't think that KS will do anything if you back a fraud :(
Awesome Campaigns - Great Things
Support Team - Reliabe and answers in a good time frame
Campaigns - I actually receive the products not like on indiegogo
All together I have to say that Kickstarter is doing the best Job not like other crowdfunding platforms. Great Support and overall good and not to complicate campaigns.
You get what you read and payed for.
Thanks again for the great work Kickstarter
I like the idea of this site and it is well laid out.
The problem I have is that you have no 'comeback' if you support a project that doesn't happen or is delayed. I supported something which was delivered a year later than promised.
I do get that isn't necessarily kickstarter's fault but they should at least monitor what is going on and intervene if necessary.
I founded a project, a computer game, together with almost 15.000 other people. The project was more than 200% founded, so you should believe that it was going to be far better, than you were promised.
But after nearly two years of development (which is a very long time - we were promised about half a year) the development company abandoned the project, and all the money was gone - I mean all of them - not a single penny left. The backers contributed with more than $500.000 - how can you use all that without creating something. But still, we didn't get anything!
And Kickstarter? Well, they are doing nothing. Half of the time, when we contact them, they ignore us. If they actually respond, they just say it isn't their fault. And yes, it ain't Kickstarters fault, but how can you have what you call a safe crowdfunding service, when the things you found doesn't get made. Kickstarter should prevent that from happening.
I will never, ever use Kickstarter again. You pay, possibly a lot of money, to a project, but you could end in a situation, where you get NOTHING back. I feel very sorry for people, who put a lot of money into projects like this. I didn't myself use a lot of money, but it is the principle.
I have contact with other backers, and they are feeling the same as me. We feel fooled and frauded, and that is basically what we are. You might say that we should be more carefull, but Kickstarter do promise, that we only are charged, if the project is going to be made - and yes, the company tried, but you don't get $500.000 just for trying.
I've pledges for 28 projects so far. 25 projects were funded, 2 were not, and 1 where I cancelled my pledge - never had any problems with Kickstarter or my payments.
Of course you have to go in with your eyes open - if someone promises the world with low funding, no references, suspiciously little manpower and surprisingly low pledges - it's probably either a hoax or someone inexperienced enough to fail.
So far (knock on wood) all my projects have delivered, although quite a lot of them have been delayed - which means I've on average paid about 15-20 USD for a release date PC game - what's not to like?
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