Review Time
How can they run Black Friday promotion then run out of the free gift for the promotion? judging by the comments below unlikely you’ll receive it down the line if you order. Not worth chasing them. Not worth ordering for false advertisement and false promises. Spent 15 minutes on this phone waiting to speak to customer service- no reply so I hung up
Horrendous customer service! I returned an advent calendar (costing over £100) on 23 Nov. I had emailed customer services a few days before explaining I didn’t have a printer and asking could I hand write the return note. Nobody replied so I phoned on 23 November to ask the same question. The lady was lovely and said no problem, lots of people do it so I returned the parcel the same day. I then received an email response to my email a few days later telling me it was mandatory to print the label or the return might not register correctly and suggesting I ask a friend to do it for me! If it is mandatory then Kiehls should enclose the label in the box! I have emailed and phoned (numerous times) since receiving this last email and nobody has replied to my email and I can never get through (phone just rings then cuts off after telling me you are busy). I can see from the tracking it arrived back with them on 27 Nov, yet I’ve not had any acknowledgement or refund. This customer service is simply so appalling - slow responses, conflicting information and nobody to talk to in customer services!
I love Kiehls products, the creme de corps is the only body lotion I use. That's why I'm so disappointed to have had such a bad experience ordering from their website. I placed an order on 18/11/2024, received an email confirmation and received a shipment confirmation on 20/11/2024. I didn't receive any tracking information from a shipping company and have not yet received a parcel. On my Kiehl's account, the order shows as 'Completed' in my order history and when I click for more detail the status shows as 'Shipped' but when I clicked the tracking number the tracking status is 'Pending'. I sent a message to customer service on 1/12/2024 and have yet to receive a response beyond the confirmation of my message. Kiehl's, please look into where this parcel has ended up and why I haven't received any shipping information from the carrier... and please respond to my customer service ticket. Order number: KIE3276039Tracking number: OF692525935GB
Ordered on 16/11/24 when the order hadn’t arrived I used the Tracking providedIt’s now a month later and no parcel and the tracking hasn’t updated. I asked for this to be investigated and no reply from the company. I contacted PayPal on the 26/11/24 And raised a case The company, then closed this case on12/12/24 And have still not made contact with myself or refunded the £144 I spent with themI’m a long-term customer of this company, but now I will not buy off them again.Wish I could add the screenshots taken from PayPal. Their response was very rude and inconclusive.
Items never received. Customer services hard to deal with, and waiting 3 weeks for resolution.The purchased product was on a deal which has now expired. Their customer service offered a 10% discount as good will - the offer I lost out on was 50%!!! So really poor to only offer 10% instead of honouring the original offer. Avoid.
I ordered products yesterday and am still waiting for a confirmation email, went on the site as a guest, the money has left my account but so far no information about my order. Ordered from other companies in the same day and received several emails, confirming the order and giving info about items being dispatched. Have no idea why this is the case have so far sent two emails to which there is no reply.Will not use this company again.Just an update. Had to ring the company eventually then an email was sent with an order number etc. but not nearly good enough for such an established name. A confirmation email usually is sent immediately after payment for an order.
Re my recent review. Thanks for your response. Unfortunately I have a Microsoft issue and cannot pick up ANY new emails. My order was made on 30:09/24Order number KIE3249062. Of course the order hasn’t arrived and I’d like an immediate refund please. I’ve not even had an update and now the 14 days has passed. If I’ve added my phone number you can call it if necessary otherwise this is the only way to get in touch with me right now. I shall also be ringing customer services.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
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