Review Time
The company provided a misleading advertisement regarding free samples. I saw a promotion for new customers and spent more to qualify for two free samples, but they were missing from my order. Customer care claimed I couldn't redeem the offer with the promotional code used, despite the website encouraging me to spend more. This is misleading, and there were no clear Terms & Conditions highlighted at checkout. I’ve reported this to trading standards, as I suspect many have been misled. I won’t be returning as a customer after their poor response.
I placed an order during a recent sale with 25% off. When the package arrived, it only contained samples, and I was refunded. I reordered, but again received only samples and no products. I was refunded once more. Now that the sale has ended, I still don’t have my product. After contacting customer service, they could only offer a 15% discount. Something unusual is happening, as both delivery dockets only included samples and not the face cream I ordered. Terrible customer service; I’ve emailed and called about this issue.
I am a dedicated Kiehls customer for many years. Every year on my birthday I get an email notifying me of a birthday gift when I make a purchase. Today I was going to make a purchase, when I put the purchases in my cart, I didn't see that the birthday gift had been added. I called customer service. Unfortunately, I got an agent who spoke very little English. I'm not sure if the agent understood my question, as he was unable to help me in any way other than escalating my request further. I also noticed that the agent was not polite enough. Kiehls, you are a premium brand and your customer service should also be premium. I am not happy with my experience today, very upset and to cheer myself up I made a purchase of another brand
Love the products, but the delivery service is terrible. Waiting 2 weeks now for delivery. There shouldn’t be any reason for this when most other companies can deliver within a couple of days. When I contacted them after 12 days they refused to look into it and said they would only escalate after 14 days. Contacted them today after 14 days to no reply. Over 2 weeks for delivery with no update is extremely poor service and has put me off buying the product again in the future. Edit: As of today, my order has been cancelled and refunded with no explanation - 15 days after it was placed. So I now have to find alternative solution as I will not use Kiehl’s products again after this experience.
This cream is average, I use a creamCalled particle it’s the best face cream you can buy. I feel 10 years younger and I swear it makes me fitter aswell as I’m always faster than my mate who I train with at the gym & I’ve done a marathon and he hasn’t
I received what eventually turned out to be a fraudulent email supposedly from this company regarding a declined payment for their products. After some correspondence, the matter has quickly been resolved. Whilst I can't comment on this company's products, their support and customer services were prompt and first rate in dealing with this issue.
Kiehl’s has POOR, POOR, POOR organisational setup. You cannot trust that an item on their website is in stock even when you place the order (ridiculous). I ordered the Kiehl’s creme de corps 500ml after a recommendation. At the time of ordering, I was given the option to select two sample sachets. The order was placed the payment taken and the confirmation received. Two days after placing the order, I received an email stating that part of my order was not available. I checked the Kiehl’s website for an alternative size, only to find the size I wanted was still available (ridiculous). A huge parcel then arrived from Kiehl’s, I initially thought it must be a mistake and when I opened the first packaging box there was another huge box inside. I opened it to find two small sachets (ridiculous). This is totally unethical and unacceptable. I called Kiehl’s customer services team to get an explanation and was told the inconsistences in the stock levels online was common and the huge box was sent because the packers in the warehouse were unaware of the stock levels until the parcel was due to be sent out (ridiculous). This is easy to fix; it’s 2025 after all. I was also advised to go head and leave a negative review. In short this is poor, poor, poor and such a waste of time of MY time. I will not order from them again.
They sent me an offer that gives £20 off when spending £60 or more. I buy two products, one for £55 and another for £75. Order goes through fine. Next day i get an email saying they have run out of stock of the £75 item, which means i no longer get the £20 discount which is only reason i decided to shop on their site. Very convenient for Kiehl’s to alter the purchase agreement after the sale, less so for me.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
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