Review Time
I ordered a TV and delivery was arranged for a specific date. I later received an email with a notification that delivery would be within a 3 hour window. Finally, I got a text message from the driver saying he was 10 minutes away.Perfect for a first time successful delivery.
Came when planned, however we live on a single track Lane and while I was directing them on the phone they were rude about other drivers, who they had met, one of the being my wife, when I tackled them on it on arrival, they denied but I could hear the drivers mate swearing. Need to learn to be more discreet.
Just a short note to praise your team who recently delivered to my house in Dunfermline. Having worked in the logistics industry for 40 years (recently retired) the drivers and team never get the thanks they deserve. Your team that delivered to me were a credit to your business given the mileage they cover.
Only sent one man to carry a large item- kitchen island into my property from the van.It should have been a 2 man job. He rang your company but they offered no solution. Delivery man asked if there was anyone to help then found a man to help in the street. They carried it thru the front door was worried as to the damage. It filled my hall so advised the delivery man that we needed to unpack it or it wouldn’t have gone thru any doors into the kitchen. We managed to unpack the item & I had to help him carry it thru which is unacceptable being disabled & an injured shoulder.This would not have been a problem if the company had sent 2 men. Was very upset as to the whole episode.
The guys were great, helped us to bring the sofa in, took away all packaging, helped us arrange the sofa how we wanted it, they literally could not do more for us. Had the best experience. Could not fault them at all. 10/10 service, communication was also superb, updated along the route, kept informed. Thank you so much.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
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