Review Time
From first phone call to junk collection, Kollect were professional, extremely well organised, and did exactly what was promised. The two guys who came to my house were very nice. Forget about skips for household junk. This company is so efficient you can save time, money and backache! Thank you, Kollect.
Great service. Competitive prices. I went for the Skip bag which was perfect size for clearing a section of my garden. Very convenient. Bag is delivered and you can just contact them when you're ready. I got a call to say they were in the area so that was perfect.Would definitely recommend the bag skip for smaller jobs. It fits a surprisingly amount.
*Edited to add: when I actually managed to get hold of the driver he explained there were some issues today and arranged a follow up time, which in fairness they adhered to. The drivers were very helpful and professional. I've increased my rating on this basis.* I'm a returning customer but I've had such poor service that I certainly won't be using this company again. I specifically pre-booked a timeslot when booking, however this was not communicated to the driver. It's almost 2 hours after the agreed upon time. No communication. The tracking app is useless as it's said the driver is 10 minutes away, for 3 hours already. The call centre cannot communicate with the drivers and the drivers don't answer calls. They very cleverly take a deposit when booking, and if you cancel you lose your deposit, according to the website.
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