Review Time
Navigating the website is horrible and messages / emails get no response. 2 different monitors showed technical defects after only a year and they can't even be returned despite being covered by warranty.
After half a year my Monitor got problems and stripes. Contacted koorui through their whatsapp Support. They reply very fast but didnt provide any real assistance and seemingly lied about forwardingthe case. They just stalled. I reached out to Amazon then, where I bought the Monitor, and got help there. The koorui support might be one of the worst ive experienced the last years.
The monitor offers good image quality for the price, and as long as it worked properly, I was satisfied.Unfortunately, after less than three years of use, serious problems appeared (black lines across the entire screen). The product is covered by a three-year manufacturer's warranty, so I contacted KOORUI support.The response time was very long and unclear. I was asked to ship the monitor to Germany at my own expense in mid-November. I received the repaired screen on January 10th. It's a shame it wasn't mine, but a different model.It's a shame, because the product itself isn't bad, but the after-sales experience was very disappointing.
Ordered a monitor on 1st January for son’s birthday on the 9th. First red flag was no email to confirm my order. Got the order number from my online account and emailed 2 days later to ask about the order as the tracking says ‘awaiting information’. They said it will be dispatched tomorrow. 2 days on and I chase them again, only to be told 2-3 more days! I’m not holding out much hope of it arriving and will probably have to ask my credit card company to chargeback the money. Although they respond quickly, they don’t really offer any explanation or apology for the hold-up. Will not use this company again.
I deeply regret buying from this seller. After my monitor developed an issue, they instructed me to ship it back at my own cost, which I did (with tracking proof). Weeks later, instead of honoring their warranty, they told me they could not provide after-sales service because of “Brexit” and then claimed they were “on holiday.”I have been left without a monitor I urgently need for work, out of pocket for shipping costs, and with no resolution. Their excuses are contradictory and unacceptable. This feels like a scam — they take your product back and then stop responding seriously.I will be reporting this seller to consumer protection authorities for misleading and potentially fraudulent practices.Buyers beware: if anything goes wrong with your product, do not expect support, honesty, or professionalism.
Ordered a monitor. Received a very unprofessional seeming email asking if it was my order. Responded saying it yes it was. No response, no tracking number, no response to multiple follow up emails. A month later still no monitor. The number on their website connects to a fulfilment warehouse that apparently can't track my order as they aren't connected to koorui's database. Terrible service and possibly a scam.
Monitor was fine and workes for 2 years then broke. I contacted Support and they we're ready to Help i Then send in my Monitor and got a still broke Monitor Back then i send IT to them again and got a complete different Monitor.
Horrific, AVOID! purchased a monitor through amazon, December 2024. Returns via Amazon was up to and including 31st Jan 2025. Monitor was in use from 25th Dec 2025 til start of May, and one day, the screen just flickered with green lines, and half the screen won't work. Amazon won't help because it's been past 5 months... Koorui email have finally come back to me saying it's a human accident, and they won't help. No one has touched the monitor, 2 adult household, and its in a separate room, just for gaming. They dont believe this isn't a human accident, how frustrating and offensive! £180 down the drain for less than 5 months' use!
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