Review Time
Alexa worked with me to organize a replacement for my original La Mansio Bag after the double-zippers at the top spoiled. It took a little back and forth to get the discount codes for the replacement to work correctly on the website, but Alexa was always very responsive and determined to solve the tech issues. I'm appreciative of the upgrades to my new bag and laptop case. The case is just bigger enough to hold the laptop power cord, and is much lighter with the new zip-off closure flap. The bag itself also has an improved interior pocket layout. I'm also very appreciative of the discount code for future purchases and look forward to seeing La Mansio expand their range of products.
I have had my bag for over 2 years with daily use. It is elegant and covers most of what I need to carry. I have received compliments and questions about where to buy.The compact cube is a nice extension, but I have not used the photo bag or PC sleeve. But the main zippers broke - the first one only after some months, and the second when I had fixed that one. The support from La Mansio was not satisfying - I did not get any refund and the dialogue took a lot of time. But the bag is nice, so I went to a tailor and got it fixed for my own expense.
I have experienced the most professional yet at the same time totally personalized approach by your customer service personnel. I honestly think Emma and her team are masters of how to engage customers, explain hurdles behind their particular case before it can be solved and then just solve the issue. Thank you very much!
After not receiving my order I reached out to customer service. WOW! They are really the best ever! When I said that a mistake was made on my address, they offered to send a replacement or return my money. When I said I preferred the replacement, I received it in less than a week! They were prompt in replying to my emails and all around GREAT! Will continue to visit this site to see what else I need!
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
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