lamansio.com

4.2
4.2 Based on 200 reviews

The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle....

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Average Rating

4.2

/
5

200 Reviews

5 Star
68%
4 Star
13%
3 Star
4%
2 Star
1%
1 Star
13%

Filtered Reviews

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Review Time

ErwCou92
Amazing, more than just a bag

The bag is completely different than what other manufacturers do, the design of the bag has actually been put to the effort and thought out needs. I love this bag. Customer service is very helpful. Fast delivery and in my opinion this is reliable company. I made my first purchase about a year ago and I plan to continue as a customer in the future.

5
Date of experience: Nov 21, 2024
Beresford Brooks
Indestructible, beautiful, worth every penny

I've fallen in love with La Mansio. I'm now the proud owner of:- The La Mansio One (Black Saffiano)- The Mini (Black Saffiano)- Laptop case, makeup bag and packing cube all in Coffee Saffiano.I got my first La Mansio from my mum Christmas 2023 and it has survived SO MUCH. I'm a mum, a PhD researcher and I travel a lot for work. The Saffiano leather is unscratchable. All of my La Mansio products look brand new, no matter how irresponsibly I throw them around.

5
Date of experience: Nov 07, 2024
Solomon Baker
wh..en my shipment got late

when my shipment got late, the company send me again my order, that was great and helpful.

5
Date of experience: Nov 05, 2024
Gail Parker
Customer service is amazing

Customer service is amazing. I had a problem with the first generation’s zipper and they are quick to resolve and was very responsive throughout the communication.

5
Date of experience: Oct 29, 2024
Wolfgang C.
Fixed the bag myself and it's now fab

My previous 1 star review "disappeared"Same issues as everyone else - the zips were within months not staying together as the zipper metal is poor quality and immediately bends out of place so the teeth don't mesh. Contact was largely useless, still have the original bag and no replacement was forthcoming. Most likely we will get the zips replaced ourselves at Timpsons. The rest of the bag is pretty good, but the risk of everything just falling out when it's on your back is far too high.edit for replies:The last communication I had regarding La Mansio was in Nov 24, from Trustpilot, as La Mansio wanted proof of my order for this review. Searching my inbox the last message from La Mansio was Update #16 regarding the kickstarter. Perhaps the reach-outs have been put into spam by gmail and auto deleted, and if so I apologise for that, please do send another and I will watch my spam the next few days.For anyone else reading this, there is an excellent bag repair shop next to Tooting Broadway who put 2 new (good quality) zips on for £70, and the bag has been great ever since.Extra edit: Just checked my instagram messages and there is a message from me to La Mansio in October 24 asking them for the procedure to fix the zips, BEFORE I wrote this review. They had ignored that message.

1
Date of experience: Oct 24, 2024
Helene Walker
Customer Service Experience

I wanted to share my positive experience with their customer service team. They were very helpful and answered all my questions with patience.Thank you!

5
Date of experience: Oct 22, 2024
pamplezone
Excellent customer service

I received quick and excellent customer service tailored to my needs.

5
Date of experience: Oct 18, 2024
Chip Lewis
The team at La Mansio were responsive…

The team at La Mansio were responsive to all my special requests. The bags are excellent quality, well thought out and a joy to use.

5
Date of experience: Sep 13, 2024
Petula S.
Top notch customer support

It’s my first time making a purchase with La mansio, but I can’t stop thinking it probably won’t be the last. Their attentive and welcoming staff are able to transmit such care and passion that you only wish there were more customer support like them. Thank you for all your hard work

5
Date of experience: Sep 10, 2024
Mabel
Original fan, with good CS to replace broken zipper

I got my first bag with the original kickstarter campaign after searching for a women's bag that was designed with the right pockets and straps for heavy international travel, and this bag delivered. I am regularly stopped by strangers in the street, colleagues, and even flight attendants who recognize a practical/stylish bag! A year in with daily use the zipper broke, which isn't ideal, but La Mansio made it fast and affordable to replace, and I love the bag enough to hope that the newer versions will have a sturdy zipper for continued use.

5
Date of experience: Aug 22, 2024

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