Review Time
I've bought a few things from lansinoh before having an issue with one of their pumps. The customer service went above and beyond for me to sort out an issue. They were quick to respond, empathetic and friendly. I'm super happy I contacted them and with the solution they offered me.
Contacted them after purchasing from Amazon (we have other products of theirs from their own website as well) - we had an issue with some teats that had cracked for some reason. Customer service were very quick to help understand the issue and were able to provide a replacement as goodwill gesture. Bernie was the customer service rep I was in touch with. We were happy with all our Lansinoh products anyway (besides this one small issue) but the customer service experience when we did face an issue was very reassuring - very appreciative of their response.
I've bought a few things from lansinoh before having an issue with one of their pumps. The customer service went above and beyond for me to sort out an issue. They were quick to respond, empathetic and friendly. I'm super happy I contacted them and with the solution they offered me.
I recently had an issue with my order where the wrong teats were sent, but I was really impressed with how quickly the team resolved it.Customer service responded promptly, apologised, and arranged for the correct items to be sent out straight away with clear communication and tracking details. It made the whole situation stress-free.Mistakes can happen, but it’s how they’re handled that matters and in this case, the service was efficient, polite, and helpful. Thank you for sorting it so quickly!😁
I had to contact customer service due to a fault in one of my pumps (wearable pump) Raquel assisted me and so was helpful. She was prompt on her responses and after checking my issue and the warranty on my product arranged for a brand new replacement to be sent out. I have received the replacement less than a week after I first encountered the issue. I would have recommended lansinoh before due to their excellent products but the customer service was the cherry on top! Thanks so much to Raquel for your assistance!
Whilst the product itself is fine, trying to maintain it by ordering more parts is aweful. Recently I ordered some more parts for my pump and some were missing in the order, I went through their website the same day to ask for them to be sent out and sent pictures of what had arrived and my order confirmation. Customer service is absolutely abominable! They requested the same information 3 times and it was sent every time, including the initial contact form, they took days to answer and it wasn’t until 10 days later they said they would send a replacement one out. By this time I had already decided to get another pump as I couldn’t rely on them. They also do not give a contact name despite being asked over 5 times and it’s always just signed “customer services”. They do not care about the customers and to be quite honest their responses were empty and robotic.I have since purchased a much better pump and will be advising friends to avoid Lansinoh at all costs which is a shame as the pump itself is adequate but if you cannot maintain it then what’s the point!
I’ve have been using various Lansinoh products since having a baby 6 weeks ago including the milk storage bottles and freezer bags, breast pads, nipple cream and magnesium moisturiser. All the products have been really high quality and I can recommend stocking up before giving birth, especially reusable breast pads and storage bottles!
They have failed to delivery baby bottles twice. It's been ordered 27th November, today 12th December and still no bottles! I believe my baby is going to arrive sooner than they will sort this out. No customer service. They haven't even apologised and ignoring my emails.
We’ve used all Lansinoh bottles and pumps for our baby, and I honestly couldn’t recommend them more. The bottles are simple, with minimal parts, easy to clean, and always look brand new after washing. They’re also great for colicky babies — the slow-flow teats (size 2) are just perfect.I also loved the double breast pump. Even though it has a small machine, it’s really easy to use and carry around the house. I’ve tried other well-known (and much more expensive) brands, but none of them came close to expressing as much milk as the Lansinoh pump.Their other products are fantastic too — especially the hot and cold packs and the breast pads, which are amazing quality. You can also find everything at really reasonable prices on Amazon.Absolutely love all their products!
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For nearly 40 years, new mothers have trusted Lansinoh to support and care for them while they enter the messy magic of motherhood. Born from one mother’s realisation that as they tirelessly care for their babies, parents often go without the support they need and deserve. That’s why Lansinoh proudly stands with mothers all over the world. Our journey started (and continues) with the multi-award winning, healthcare professional recommended HPA Lanolin Nipple Cream. Today, we offer a comprehensive collection of solutions that help new parents navigate pregnancy, birth, breastfeeding, and pumping. See more
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