Review Time
Javier in CS at Lebara ES helped me solve a problem understanding what I needed to do to top-up and get the data allowance I hoped to. When you top-up, in order to get bonus data, you need to take action. This isn't clear on the website (to me at least) so I think that could be better, but through a WhatsApp chat, I got well looked after and now have the data I hoped for at the super low price I paid! Thanks Javier!
Not impressed. I bought a Spanish sim to use in Spain and I was told that I could phone Spain on the international call allowance whilst I was in UK. Not true. I can’t phone anyone whilst in the UK not even a UK number. So much for home from home. I was talking to Lebara chat for 5 hours yesterday trying to sort this problem out without success!! Now it’s been escalated to level 2 technical but I could have to wait 72 hours for a reply. Meanwhile I have no mobile phone service. Cheers Lebara. Yep cheap but not good.
I found it very weird.initially lebara was very good.but customer service has started asking as a mandatory question after transferring the old number that which is the last 4 digits of the most frequently called number.if I've called the president of a country does lebara really need to know ?and every time.is this a normal question ?
I can only echo the other reviews here & state they deserve zero stars! I switched from Lobster to benefit from the rolling data & cheaper price but when it was time to do my first monthly top up, I could not create an account. I tried on several devices, got a friend to try on a newer iPhone model but nothing. I contacted them via WhatsApp to be told it would be rectified in 24/48 hours. A week later I contacted them again and was told it was 24/48 days, an unusual timescale! My partner topped up the balance each month & after 50 plus days I contacted them again. Simply put they don’t care! I was told the technical team would contact me, nothing, I asked to raise it as a complaint - not possible the agent said! I give up it’s been 6 months so I’m off to another network, I’ve run out of ways to sort it. I even contacted the Spanish CEO but he didn’t reply. The head of Europe is based in Slough, UK, so sent him an email but the service is so consistent they don’t care either! The only message ever acknowledged said to try their ‘social channels.’ Does this count?
Lebara Mobile Spain is selling "Bonos" that include international calls. Some numbers did not work for me. The third time I called Lebara confirmed that some international numbers cannot be called and they have been working on fixing this for months (!!!). Still they sell the bonos. When I asked for a refund they merely credited the cost for the bono as calling credit. They say they cannot do more. I call this fraud selling something knowing that what you are selling is faulty and not processing refund if a refund is demanded.
I bought a Lebara SIM in Spain and as soon as my number got activated, I was flooded with spam calls. This never happened to me with any other provider. My Lebara phone number was never provided to anyone, was not shared anywhere online, this number is new and completely new to anyone. Yet, spam calls on a daily basis. Either Lebara sells the phone numbers or the kiosk where I bought the SIM shared my phone number somewhere. To the point that I need to trash this SIM. Unusable. I keep blocking phone numbers and I keep getting spam calls from new numberd
First phone company with absolutely NO service, if you get trough to service after a looong waiting time and chosen English you get a person that can’t speak English, they take money from your account with out reason at all, it’s terrible how can an organization like Lebara have such a terrible business in Spain ?.
The worst company in Spain. The Customer Service Department only responds with pre-prepared answers and does not go into the customer's case in any way. I would not recommend anyone to use this company. I called them before I left on my trip to secure a roaming service. Lebara confirmed that I would have roaming when I will be in France, but unfortunately this was not the case. When I contacted them from France via Lebara's whatsapp service, I had to wait 10-15 minutes for each of their sentences. I have never experienced such horror with any company. I have returned from a trip from France to Spain and I am asking Lebara to explain why I did not have roaming service. I have been on a whatsapp line with them for 3 hours and still keeping talking. Lebara keeps texting me every 10-15 minutes about something minor. I ask the Lebara representative to send me the e-mail of the head of the department or the director of the company, I get the reply that the representative has no right to do so, I ask him to connect the whatsapp communication with the head of the department, he does not connect. I don't understand the company's policy of having a regular customer and treating them like this. My wish for Lebara is to go to hell.
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