Review Time
They do not deserve any stars. I have 2 on going issues, firstly i ordered and paid for a new sim for my daughter, it never arrived. Lebara do not have any record of it, i have supplied receipts and all the personal information and now they do not even bother to respond.My other issue is that my account which i have had for many years has been deactivated due to lack of use in the last 90 days. I use the phone daily and i paid my last monthly fee on the 27th September so goodness only knows how they figured that out.Today is day 4 of no service that i have paid for, day 4 of being ignored.i have sent emails, facebook messages and now resorted to putting comments on there Facebook posts just to try to get them to talk to me, still nothing.PLEASE AVOID LEBARA AT ALL COSTS
My sim card has been deactivated saying that I have not used my phone for 90 days. I have been a customer for around 5 years and paid every month without fail. They have not responded to my emails for 2 weeks, left me without the use of my phone and yet have taken 30 euros from my bank account.
Sim deactivated with no warning. Unable to speak to anybody, don't answer emails had to change network then they continue to take cash from my account and I can't stop them via the app as it says there's an error and to try again in a few minutes. That's a permanent message. Shame as it's a decent price and reception in my area.
Both mine and my husbands sim cards were deactivated because of lack of use in 90 days!!! We have been with lwbara for over 5 years and topped up every month and used daily!!! We had only topped up the night before and after countless emails they said if we git another sim card they would reinstate our numbers but they have no record of any payments even though I have se t them screenshot from their app and my bank. Went to a lebara store but they said they dont give out free sim cards its €10 each. Have gone with another mobile company now. Just avoid lebara at all costs
I purchased a lebara phone & sim in Tenerife. They said I had not topped up during my absence & I lost a considerable amount of money . I returned to the shop & he sold me a phone which held 2 SIM cards . I put money on both & retrieved my old numbers . Unfortunately one SIM card was registered in another persons name & altho I had all the proof of purchase they would not accept it & as the shop was under new management they could not help . My other sim was registered in my name & I have kept putting money on it throughout covid but suddenly it has made this SIM card invalid too. ? Reason as I have ensured the top up has been done within the required period so hence I have now lost a considerable amount of money .I consider lebara not worth paying into .
My experience with LebaraThey deactivate my simcard last week and I was looking on Lebara App and found that SIM had been disconnected as it had not been used for 90 days. Total nonsense, in use every day for data and phone callsI try to write to lebara but no rsponse and than I call them. I know about the problem and I shut change my simcardby a lebara shop. I did and they charge me € 10 and now I have Yoigo its not my choise and I spoke with a friend he is lawyer and against all laws.And nobody is doing something still waiting for an answer from Lebara I sent the already 10 emails
Purchased a Lebara SIM card in Spain mid April this year to use with a Mifi box. It has been in constant use since then for data and performance has been excellent - no complaints. Yesterday (Sept 1st) the SIM card stopped working. Looked on Lebara App and found that SIM had been disconnected as it had not been used for 90 days. Total nonsense, in use every day for data and last top-up of data was on 23rd Aug. Reported to Lebara (CAS -1153090-C8K8L6). Their response is that the problem has been fixed - it hasn’t and the data purchased on 23rd Aug has disappeared. So Lebara, if you are reading this, please fix the problem in your system which doesn’t recognise that your Sim is in constant use even if no calls are made. Please reactivate my SIM card and please reload the data I paid for on 23rd Aug. What you have done is completely unacceptable. Thanks.
No customer service whatsoever. Had several bad experiences and left. Recently decided to go back, so bought a plan, porting number across. They sent me a sim card and that was it? When I mailed, they said I couldn't apply to port a number online. But, neither did I have a new number with the card, or any instructions. Over a month (and various intermittent mails) later, I have a paid for, useless SIM card and most recently, an instruction to go into a shop if I want to do anything with it. They are a disgrace, I won't bother 😡
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