Review Time
Today I ported my Lebara mobile number to Lobster. Not this is not a paid for advert I am going to explain to you exactly what happened and why I am mentioning the other companies name. When Lebara went 5G they contacted me to collect a new sim from my local agent. The sim didn't work. After numerous visits to different agents which wasted hours of their time and ended in one of them screaming down the phone to the lebara call centre (This is the guy who spend 3 hours on the phone being told the same implausible story), I was told to contact customer services online. This just moved the problem from wasting the agents time to wasting hours and hours of mine. They told me that they had lost my account details locking me out of my own mobile phone account and then eventually told me that although they were billing me and i was paying them every month, the fact that they could not find my account was my problem leading to my business mobile phone to be disconnected. So now with no phone, missing essential business calls and definitely losing money, I looked around and Lobster had the best deal available for my requirements. So I contacted them to port my number. The reason I mention them is because the customer service was amazing. After weeks, and I mean weeks of struggling with Lebara and their so called customer service team Joanne from Lobster (who asked me to excuse her because she was under the weather on the day that I called so might have a bit of brain fog), found the problem in 5 minutes flat. The Agents at Lebara had entered my name wrong, so although they had digital copies of my ID, even the so called managers up the chain whom I escalated the problem to did not notice that this is why they could not verify my account. Weeks of time wasted and Joanne solved this enigma in 5 minutes flat. She then proceeded to get me up and running on my new package.Now I can not give you a critique of Lobster as a provider because i've only been using them for half a day, but what I can say is that in a world where so many companies expect us to put up with shoddy or non existent service, Lebara Mobile stands out as one of the worst offenders, yes even worse that Facebook. I worked in customer service for years and I have never known a company to adbicate a problem to the customer as their fault even though the problem exists solely within the companies own systems. If you use Lebara the package seems cheap but promise you that you will lose all of your savings and more the moment you have a problem. In terms of customer care and professionality Trustpilot needs a 0 on this scale for me to rate them properly.
This has to be the worst mobile service provider of all time. I contacted them with some issues re my sim and their app. Prompt reply. I supplied them with the info requested despite already giving them it. Another email oh we need more info. Duly sent....nothing back. Two more emails asking for an update....nothing back. Then a shitogram email....response oh we need the following information which they already have. The reply to you you give them info they then ask for more which you give them then silence.So I have seen some bad reviews on here and some waste of space responds with a bog standard reply saying oh you didn't leave your contact details....ffs what dross. Then good reviews and the same waste if space responds with a bod standard blow the smoke reply. This company are a joke a total waste of space and how they operate is almost criminal. So waste of space reply man my ticket numbers for my issue is 53HLJK8M let's see what bulls**t you come up with. Pathetic company. Pathetic customer service. But great liars.
Like many other people here, I've been topping up the SIM card every month and have been happy with the service. My last topup was 1/8/22, on the 3/8/22 I received notification that I haven't used it for 90 days and the account has been deactivated. After many emails to Lebara, mostly ignored, I'm told that they have a system problem, then it was a problem with the app, then they had checked the line and it was all working fine. Clearly it wasn't and I lost my credit for the month. I couldn't do anything in the app then as it was reporting that it wasn't a Lebara number. I'm now with LOBSTER and touch wood everything is working fine.Worst company ever, lacks proper customer service.My ticket numbers...RE: [Ticket #53HZREW4] FW: [Ticket #53HRV88D] RE: [Ticket #53H6NWWM] RE: MyLebara Customer Request Lebara:0653397ZERO STARS LEBARA
I bought a sim card during my short visit to Madrid, from a Lebara sales point in the bus station “Principe Pio” for Euro 10.0. The sales woman was helpful and said it would give me 40 GB data and 500 int’l calls in all of Europe including Switzerland. She said roaming was autimatic and nothing to worry about plus unlimited calls in Spain.Suisse/ Switzerland was also written on the leaflet she gave me. A few days later I arrived in Geneva and the SIM did NOT not work. No data and No calls possible! I asked another Lebara Kiosk in Geneva airport arrival hall and he told me the Spain Lebara SIM Card does Not work in Switzerland!! So, it’s a scam! Not only that, in Spain before I left Madrid, I could not call all nationsl numbers, some no’s you cannot call at all with this 10 Euro card. So, I added a 5 Euro balance to call Iberia 11821 and the 5 Euro finished in 2 minutes and I was cut off !This too was never told to me. Clearly, this is not professional and not honest business ethics! Would never buy a SIM card from oLebara again, they are NOT Credible. I called thei CS 2222 a dozen tumes, NO ONE answers if you choose ENGLISH, even if you wait 20 min. on the phone.So, BEWARE the Cheap offers, It’s a lie!
UNPROFESSIONAL,BAD CUSTOMER SERVICE COMPANY.THEY NEVER ANSWER CALLS.WHEN THEY UPDATE THEIR SYSTEM THEY ASKED TO KEEP PHONE ON BUT STILL HAD TO CALL AND SPEND HOURS MODIFYING IT.SOME TIME AGO THEY MESSAGED CLIENTS THAT HAD TO CHANGE SIM CARDS AND THAT THEY WOULD BE FREE.THE TRUTH IS THAT THEY WERE NOT AND WE HAD TO PAY FOR NEW ONES.PRIMITIVE,UNRELIABLE COMPANY.EU OFFICIALS SHOULD INTERVENE AND REVOKE ITS LICENCE TO OPERATE.
I would like to not give 1 star! I loaded App entered card details they have my adress and mobile number They took my 10e and did not top up my phone then 2 days later took another 10e and still I had no credit! This happened in May and now June so I have paid them 40e and nothing!! I have deleted the app as feel I am being robbed! Please be carefull this has also happened to my friends!!! Feel I should change to Lobster or another company as labara do not care about customers and just take your money!!!
They have some good deals in Spain. If you have a problem you have no hope. The customer services are a waste of time. They give you a number to ring, it just cuts off after pressing numerous numbers to even get there. I've written 2 emails, they say on busy times it could take up to 48 hours to get back , have they , no, I haven't heard a thing. You can speak to an automated box that hasn't got a clue what you're on about, so basically you have no chance. They really need to get their act together.
Claim your business profile now and gain access to all features and respond to customer reviews.
retrogamingofdenver.com
tradingas.com.au
hellosimply.com
sellhousenortheast.co.uk
jackpyke.co.uk
documentgenius.com
glory.casino
starlicense.net
eyemyeye.us
rsps.org