Review Time
I purchased one of their gazebos some years ago, unfortunately some damage occurred to one of the metal parts. I contacted customer support to find out whether spare parts were available. Without any fuss a replacement part was said to be available and was couriered free of charge. This is superb customer support and I would recommend this company.
I bought a Leisuregrow Stream Grill BBQ from John Lewis.A couple of weeks ago, during a routine barbecue, the unit suddenly and uncontrollably caught fire. Flames erupted beneath the grill, setting nearby materials alight—including the charcoal and, most alarmingly, the connected gas bottle. I managed to extinguish the fire only through considerable effort and sheer luck. Had I failed, the outcome could have been catastrophic: severe harm to myself and my property, as well as a serious risk to my neighbours and anyone nearby.This incident was not only completely unacceptable but also extremely distressing.When I reached out to customer service, they immediately refused to accept any responsibility and instead placed the blame on us, alleging incorrect usage.First Edit: Dear The LeisureGrow Team memberYou continue to state that flammable materials must not be placed within 60cm of the grill. Yet the hose you provided to connect the gas cylinder to the barbecue measures only around 50cm. This is a direct contradiction in your own safety requirements.It is clear that instead of addressing the core issue, you are attempting to shift the blame onto the customer. The real and critical problem here is the leak inside the barbecue, which allows gas and grease to accumulate in the cabinet. This inevitably causes ignition, regardless of what is stored there. Even if I left only a pair of barbecue gloves inside, they would catch fire. And even if the cabinet were completely empty, am I really expected to clean leaking grease from inside the cabinet after every use on a barbecue that cost £518? That is unacceptable by any standard.Furthermore, your approach of blaming the customer without properly understanding the actual defect in the product is extremely concerning. Once again, let me be absolutely clear: the issue is the leak within the barbecue itself. That is your responsibility as the manufacturer, not mine as the customer.I trust this time the seriousness of the matter is understood.
I bought a dog toy which had some stitching loose and it therefore fell apart very quickly. I no longer had my receipt as we had had a collection before I gave it to my dog. The team were very good, and were able to see I had made a transaction on the day I bought it, from the place I bought it, and with good will replaced the toy which my dog is no enjoying!
We bought a Grillstream gas BBQ from our local John Lewis about 6 years ago, and it's been superb.Recently went to clean down in preparation for a coming event, and one of the burners failed to light. I had no clue where the manual was, and John Lewis closed about 3 years ago. Some digging around online led me to Leisuregrow as a main dealer of Grillstream.Despite me sending an initial email fairly late evening, and having received an auto reply advising that there might be a short delay in response sure to the seasonal demands (understandable), I got an email back almost straight away asking for more details. This was followed up next day by a further email with some advice and a troubleshooting guide. Happy to say we were able to rectify the problem pretty quickly by following the guide. Saved us a small fortune by not having to call someone out, leading to a very stress free solution. Great job (considering I didn't purchase from them), thoroughly recommend this team.
I bought an LG garden furniture set over 3 years ago and the plastic parasol collar that fits into the table has broken, it had gone brittle. I contacted LG ready to ask if I could buy a spare part and spoke with Trudie who explained they had changed from plastic to metal collars. Before I could even ask if I could buy one, Trudie offered to send me one free of charge. How good is that! Great service which matches the great product I purchased 3+ years ago 😊
Whilst looking for a particular set of outdoor dining furniture I called customer services at Leisure Grow. David was amazingly helpful, going so far beyond expectations when helping me to track down the 'out of stock' set, very impressive service. The furniture is being delivered on Friday, and I'm sure I'll be delighted with it. Thanks you
Burnt our side burner lid beyond repair. Was directed to David at Leisuregrow via John Lewis where we purchased the Grillstream BBQ. Absolutely brilliant to deal with and sent out a replacement lid with free delivery, arrived within two days. Great guy, great company.
Purchased a Barcelona corner suite and a set of recliners and very happy with purchase and quality. The furniture was kept in storage until patio was completed. One of the chairs had an adjustable screw on the bottom missing so l emailed Leisuregrow , within a few minutes they had replied and asked for a little information as proof of purchase. A few days later l received 2x screws and bases. Very professional. Thanks
Purchased a Barcelona corner suite and a set of recliners and very happy with purchase and quality. The furniture was kept in storage until patio was completed. One of the chairs had an adjustable screw on the bottom missing so l emailed Leisuregrow , within a few minutes they had replied and asked for a little information as proof of purchase. A few days later l received 2x screws and bases. Very professional. Thanks
Claim your business profile now and gain access to all features and respond to customer reviews.
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality.
Our brands:
LG Outdoor, NOMA, NGL, Grillstream, PetfaceSee more
