Review Time
Have a Monaco garden table and chair set which was just outside the warranty period when the weave started to break up due to excessive heat and uv rays. Trudie at LG took ownership of the problem and found me a replacement item for free and shipped foc too. Amazing service and a pleasure to deal with. Would happily recommend the company.
Unfortunately we had an issue with a manufacturer fitted securing bolt on our parasol where it frequently came loose resulting in a dangerous situation as it was securing the main cantilever arm. The company we sourced it from spoke to the manufacturer who in fairness supplied quite quickly a replacement bolt. However this was the wrong size and colour so very disappointed in what was a very expensive purchase as we are no further forward.
⭐☆☆☆☆Unbelievable experience. I bought a simple dog toy, supplied a video showing the defect, and provided proof of purchase — only for the manufacturer to tell me to take it back to the retailer. Asking for evidence just to fob me off is ridiculous and shows zero accountability. This isn’t rocket science; it’s a faulty product, and they are refusing to take responsibility. Extremely inconvenient and frustrating. Avoid this company if you value your time and sanity.Update: LeisureGrow is now requesting a picture of the toy, despite me already providing a video and proof of purchase. Still no resolution.()
I have a Leisuregrow rattan Saigon Weave garden dining set. I needed 2 spare parts for my "lazy Susan", which I somehow mislaid. I contacted Leisuregrow directly to see if they could help.They obliged and are sending me the two parts I need in the post. They were more than helpful, and very swift with my request. FANTASTIC customer service!! Also....my garden dining set is now over 10 yrs old and STILL looks like new! A testament to the high quality that Leisure grow provide. Buy with confidence!Would definately reccomend this company!
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LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality.
Our brands:
LG Outdoor, NOMA, NGL, Grillstream, PetfaceSee more
