Review Time
myself and my wife booked for 2 nights in February. On the first morning we couldn't use the bathroom with the smell of sewage .We had to vacate the room for the day.When we returned there was a slight smell.Went to have a shower and nothing in the dispenser. Went to make a cup of tea no teabags.Complained about these issues on both mornings to no avail.The lad on reception apologised.We were waiting on management to contact us but still are??
We had DO NOT DISTURB on our door, but TWICE we were disturbed. Once old guy from the restaurant came banging on our door as he wanted us to pay our food bill, even though they had taken our room number and we'd asked for late checkout. We also waited ages for him to take our order in bar. Once we'd eaten our dinner he had at lead half hour to give us a bill but didn't do we presumed it'd be on our account... No after long drive fro. Edinburgh, we were asleep to be woken by old guy banging on our door wouldn't leave until my husband found a card to pay him!!!Then next day we'd been told we could checkout at 12, but again banging on door at 11.45am awful customer service don't respect DO NOT DISTURB
My daughter and son in law have learning difficulties.They spent their wedding night at Leonardo Royal Hotel Southampton a few agos.The hotel took really good care of them on their first visit.I booked them another stay for my son-in-laws 30th birthday.We arrived on Saturday the 28th of February 2026 and we checked in with Ovi.Ovi, was absolutely brilliant. He wrote everything down and gave them the same room as they had on their wedding night so they would be in fimiliar surroundings.Thank you so very much Ovi. You are a true star and asset to Leonardo Royal Hotel SouthamptonYour skills, knowledge, and efforts have a positive and valuable impact, contributing to the success of Leonardo Royal Hotel Southampton.Kind regards Linzey on behalf of Ellie and Jake Jones.
myself and my wife booked for 2 nights in February. On the first morning we couldn't use the bathroom with the smell of sewage .We had to vacate the room for the day.When we returned there was a slight smell.Went to have a shower and nothing in the dispenser. Went to make a cup of tea no teabags.Complained about these issues on both mornings to no avail.The lad on reception apologised.We were waiting on management to contact us but still are??
Hotel was in Milton Keynes. Staff all of them from reception to cleaning were polite very friendly and professional, room was clean and very comfortable good facilities for tea tv and really great water pressure in shower, plenty of towels and bed linen felt good everything spotless. Plus free hot chocolate in the foyer was really tasty. They also had an off the shelf facility for toothpaste soap etc in case you forgot but hair and body wash suppli8 in room. Would definitely come again .very reasonable prices. Breakfast was plentiful and tasty.
My partner and I stayed 3 days in this hotel king size bed and extra double bed it was very spacious ground floor and I paid more than usual but every day the room was cold I approached the manager and complained he said he would turn up the heat and gave a weak excuse saying they dont have it high heat for safety reasons I had to pay for breakfast which was good but all the other bar and grill and lunch was extremely small for such high costs,I complained to the manager and told him my partner didnt want me to waste my money I mentioned that as I had retired from Crown Prosecution Service at The Royal Courts of Justice at the Strand The High Court as Prosecution Barrister but he just said,"Its up to you whether you eat here"! I feel that its too big a company to care having over 300 hotels,so I will not be using it again,I give trustworthy recommendations I went as I normally do to Premier Inn but they were too full because of rugby the last time we were there the room was spacious but each night it was hot I do not recommend using Leonardo Hotels- I recommend you go to Premier Inn just down the road thank you Michael Cole
We stayed at the Leonardo hotel in Swindon, lovely friendly reception staff, very helpful, great bar staff, very clean, good choice of bar grill menu, room was very clean, breakfast great choice, parking no problem, will be returning
Hotel is in a good central location, room was adequate. What has spoilt this stay was that the staff member Misui (one of the chefs) has decided to “service” my husband on a number of occasions throughout our stay. This is quite unacceptable
Second stay at the Newcastle Quayside hotel. Absolutely love it here. It’s our go to when we visit. Great location. Staff are so friendly and accommodating. Rooms are clean and comfortable and we really enjoy the breakfast. Only downside which is just a little bit if a ket down….we were celebrating my husband getting the all clear from Cancer and I had asked for a surprise bottle of any type of fizz in the room but that didn’t happen despite receiving emails to say it would. Didn’t spoil our stay though…. Had plenty to drink in Newcastle 😂
Our two nights at the Leonardo Hotel in Aberdeen's Union Square were absolutely awful, especially considering it's supposed to be a 4 star hotel.We booked two rooms two months ahead of time, even leaving a note asking for interlinked rooms since it was two adults, one little kid, and two teenagers traveling together.When we went to get our room keys from reception, we found out that no one had read our message asking for interlinked rooms, and the only ones available were on the 3rd floor with a double bed and on the 4th floor with two beds, splitting our family by two floors.The room on the 3rd floor was the worst, noise and cleanliness-wise. It was right across from the stairs and elevators, so we heard people coming back from nights out at all hours, which kept waking us up. Plus, there was only one double bed for one adult and two kids. When I called reception to ask how three of us were supposed to sleep in one double bed, their response was basically, "How were we supposed to know?" from both the reception staff and later the manager. It was pretty easy to know, actually, because the room was booked for one adult and two kids, as my booking clearly showed. If the staff had done their job right, they would've seen there were three of us. So, we ended up with an extra folding bed that looked awful and had a terrible mattress for someone to sleep on for two nights.Ugh, this room was a nightmare, and I've got pics to prove it! The toilet area walls were gross with pee or some other dark yellow stains, and the toilet paper holder was super dusty. The shower head had mold and black gunk, the taps were covered in black dirt, and the shower curtains had yellow and mold stains. Even the hand wash liquid dispenser was filthy with dark stains and full of shaving hairs. The kettle was burned inside, and when I complained, they sent it back only half-cleaned. We only got two mugs for three people, and no spoons, so we had to use our fingers or just buy drinks outside (which we did because the kettle were still nasty and no spoons). The big reading light in the room with a reading seat had a European plug on it, so we couldn't even turn it on as we are in UK and we use UK plugs. Seriously, this hotel room was a terrible experience. The other room had similar cleaning problems too but luckily they had 2 beds for 2 people, they had a correct light with UK mains so they could turn it on and even they had spoons to use with a not as dirty dirty kettle.It was worse than some custody cells I did saw after people had been on it.
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