Review Time
I ordered a stove llaca that should have been delivered by 2.05.24. They didn't leave and they didn't justify it. I called the customer service and they said it came from Spain (there is no mention on the website of this fact) and they did not know where it was... anyway, until today the 5th it has not been delivered, some say that it was damaged, others that it was a logistics problem... take your conclusions.. I have already warned you that if it is not delivered in the next few days I will go by legal means.
Mar Shopping. English and Portuguese. Fui abordada pela gerente Carmen Rosa. I was accosted by the manager Carmen Rosa. Queria trocar uma embalagem que foi aberta e não me trocavam pois a embalagem estáva danificado. O plástico estava rasgado. They would not let me exchange some curtains because the package was ripped. I then took a photo and got her name and she called the police. I deleted the photo and she was physically stopping me from leaving the shop. Absolutely disgusting behaviour over some curtains. My customer rights violated. I have a right to return items. My personal space invaded and I was being manhandled. Made me show my phone to prove that I had deleted her photo I had to flick through my photos. I didn’t even know that I wasn’t allowed to take photos in this country. As a foreigner on holiday I am completely disgusted by the way I was treated. Having spent quite a few hundred pounds here in the last two weeks. If not 1000 I was shocked by this whole interaction. This is not what you expect as a customer. I would not use this shop again and this manager to be let go. If this is shop policy it’s awful. I’ve not experienced this in any other shop ever. It was akin to being treated as a criminal rather than a customer. I have never in my life experienced anything like this.
Ordered a Lithium Battery from them via their website. What a disaster, still do not have my battery. They have given me the run around with all sorts of stories, then delivered the wrong battery. Be very careful of their 3rd party products, they don't care they are just after your money, customer service does not exist
Service is very unprofessional, there is no happy to see you and a smile, i felt under pressure to hurry, like he needed to leave, he spoke very fast greek, i barely understood him, i asked for a door and gave my measurements, and he insisted that the door i want comes without a frame, by this time i was so anxious i wanted to leave, he just didnt want to help out, as if he needed to be somewhere else.My builder told him he knows for sure that these doors come with a frame as he had bought 1 before, honestly it felt like he just couldnt be bothered, and we were holding him up from something, my builder was upset, i was anxious, i just wanted to leave, never seen such service in my life !
Leroy Merlyn was been great. Ordered on line and they didn't have enough of the item ...the lady went out of her way to get the rest for me even thought I didn't buy so much...I'm a small business owner and they didn't make me feel uncomfortable. I would recommend them and will do business with them again..well done guys. Thanks for your help.
Bought a shed. 2 weeks delivery time. Had a concrete base laid to fit the size of shed. Day of delivery they emailed to say it wasn’t possible to deliver, so they were refunding me. Told them they had a contract and couldn’t do that. I had a base built for that size shed. 2 months on, countless e-mails and no response from them. They are total rogues and don’t give a damn. I will never buy anything from ever again and am busy telling everyone I know what a complete bunch of cheats they are.
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