Review Time
The items are dispatched from Australia to the EU. It takes a long time. Then you have to pay custom tax. Then if you want to return, you pay yourself (to Australia!). It's technically on the website, but they make sure it's pretty hidden. The brand looks and sounds like it's a French brand. It's a joke. They shouldn't be operating like this in the EU.Also, the sunglasses were pretty cheap quality for the price.DO NOT RECOMMEND
I ordered 3 pairs of glasses. Delivery was reasonably quick and cost me 22 euros tax. Unfortunately, all 3 pairs of glasses are made of the cheapest plastic and have an inferior look and quality. I am now allowed to return the glasses, but Le Specs won't even cover the return costs. Forget sunglasses from Le Specs!, I will never buy there again!
Saw the reviews and started panicking as I had *wisely* remembered to check the reviews AFTER placing my order. Arrived to the UK with no hassle after 6 working days. Very pleased with the quality and packaging of the item.Hope this may provide some reaasurance to anyone with similar concerns :)
First class service , refunded a price difference after glasses went into birthday sale , hours after ordering . Delivered within 10days with excellent and frequent tracking information and updates . Would not hesitate to order from this company again . Also no hidden custom , tax or delivery charges , just the price asked for at point of ordering , which was much less expensive than anywhere else !!!!
If you're from the EU please for the love of God save yourself from this awful brand. Do not order annnnyyyything! I ordered a pair of sunglasses on April 8th, then on April 28th I got an email from the Dutch customs that I need to pay an extra fee of 23,40 euros that wasn't made clear anywhere in my cart or in the paying process so I wasn't aware and informed of this possible occurance, otherwise I obviously wouldn't buy them. Then, after contacting their customer support about this they acted stupid and clueless and like they couldn't do anything about it. THEN i decided to pay the fees because I read here that the return is very expensive, since it is being returned back to AUSTRALIA(???????). But guess what, in the meantime, the customs sent my package BACK to them (even though I payed the fees before the payement was due). So i contacted the Lee Specs customer support again, and guess what, they never replied. There goes my 75 euros ON NOTHING. And you can't do anything to them. I wish this company burns to the ground. If I could give negative stars I would because one star is generous. Spread the word!
The worst customer experience I’ve ever had. As a lot of people here, they made me pay 13 EUR for custom fee , however delivery should have been free. MOREOVER, I’ve been waiting for the pair for about 1,5 months and after couple of my emails to Lesspecs and DHL it turned out to be lost. They sent me another pair and after 2 more weeks I got the message to pay custom fee, which I wasn’t aware of. ZERO care about the customers, support agent tone of voice was without even small dose of compassion and help. ORDER SOMEWHERE ELSE!
the most disgusting service and feedback. they bear no responsibility, no help. I ordered glasses, but they were not delivered, but remained at the DHL point. It’s not written anywhere about the 17€ fee. I just lost time and money. le specs is the worst online store. do not order or buy from them.
horrible customer service. I guess as soon as they get a ccd approval for purchases they wash their hands from helping customers. I ordered 3 pairs of sunglasses to be delivered to the UK, they were never delivered, I attempted calling them, emailing etc to no avail. no one would even make an effort to help locate the packages. this company is a rip off
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Defined by reinvention of classic shapes, and injected with sleek, modern attitude, Le Specs has forged its position in the market as a leading youth-driven and directional brand. Le Specs’ success is testament to its provocative styling and abil...
