Review Time
I’ve been waiting 3 months for this company to respond about a replacement item. They originally responded within 48 hours asking that I provide a video of their faulty product. For visibility, the lenses in my sunglasses are loose and pop out every time I clean them or they are touched in general. They have been blatantly ignoring my emails from two accounts with no responses or intent to replace my item. I would not recommend these products to anyone anymore, which is a shame because I really enjoyed my first two pairs through a third party. Ordering through their website directly has been horrible and makes me no longer want to support them. Update on 6/11 - they replied back to my post and I finally had someone reach out to me to get this resolved. They have been much more responsive after my complaint. Updated to 3 stars vs 1 due to the resolution and the fact that I really do like their products. Their products are protected by a 6 month quality assurance warranty for manufacturer defects.
At the time of purchase, the website explicitly mentioned free shipping, yet upon receiving the eyeglasses, I was slapped with an unexpected 20 euro customs charge because, apparently, the product is made in Australia. Nowhere during the purchasing process was it made clear that buying outside Australia I would have incurred in additional charges. Most customers, myself included, focus on the information presented at the time of purchase, not scouring the website for hidden details. Tje company's failure to explicitly state, during the buying process, that additional fees apply for purchases outside Australia strikes me as unprofessional and, frankly, a tactic that preys on customers' oversight.
Worst website ever. It locks the buyer with the promise of free delivery and then upon delivery you have to pay 20€ in import fees, since the package is coming from Australia. This information is not clearly communicated and can only be found upon self study, truly misleading website. Highly advise against it.
TOTAL SCAM!!!! I ordered some glasses and got free delivery... IT TOOK ONE MONTH AND A HALF for the order to arrive!!! And.. I HAD TO PAY €20 AT DELIVERY DESPITE having chosen "FREE DELIVERY"!!!!! Honestly this brand is crap. And the glasses look cheap and terrible quality. Very disappointed.
DO NOT BUY FROM THIS BRAND. I placed an order on 1 December 2023 and still today 11 Jan 2024 have not received the item. Not only is it frustrating that the item has not arrived and they took payment for it, but their customer service is appalling and they keep saying it’s not their problem that I need to speak to the courier company. Their inaction to assist in locating the missing package while holding my money when it is clearly not my fault as a customer is unacceptable. They need to assume their responsibility and sort it out.
The worst experience ever I had on buying online from their official website. Took so long for the shipment and once done it took 3 weeks when they mention maximum 2 weeks for delivery. Additionally no feedback from the carrier I did r even know when it would arrive and where was it. Once delivered surprise I had to pay the custom!!!! They did not mention that anywhere in the order I asked for feedback and a refund they were unable to give anything not even a discount code. I really don’t recommend them go and something else for the same price.
I love the glasses don’t get me wrong, but when ordering the website mentioned ‘free worldwide shipping’ for orders over €60,-. The package eventually came from Australia so when it arrived in NL like a week later I needed to pay €18,80 extra for the inbound. I do not like the fact that they hid that part from ordering at Le Specs.
On August 2023, I made a purchase from this brand. After more than a month, it arrived in my country. The delivery company they work with registered they tried to deliver when they did not - I was home in all of the attempts and they never ringed the bell. The parcel returned to a pick up location but I had to leave for 3 months in the meantime - so they won't let someone pick it up in my place. When I got in contact with Le Specs, they didn't offer any sort of help and said they had no responsibility over the occurrence, nor did they try to help ANYHOW. After my second e-mail, they just stopped responding at all and haven't offered ANY solution whatsoever, causing me around 100€ of loss for sunglasses I've never even seen.
This is the worst customer service. I asked a few questions because I didn't understand everything about the refund policy, but a week later I still haven't received any response. I was just ignored. Also, you have to do everything at your own cost, I mean print out the forms, go to the post office. It's a pity I didn't find out about this in advance and now I have to keep the sunglasses that don't fit me, just not to face these difficulties.
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Defined by reinvention of classic shapes, and injected with sleek, modern attitude, Le Specs has forged its position in the market as a leading youth-driven and directional brand. Le Specs’ success is testament to its provocative styling and abil...
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