Review Time
I live in Singapore and they ship the sunglasses fast.Refunds are free BUT you need to bear the cost of postage yourself. They also do not refund the shipping cost you may have incurred to receive your sunglasses. All in all if you buy a pair of sunnies and decide to return them, you will lose about 20 euros but at least you get to return a pair that doesn't suit you.I bought another pair of sunnies that i like more from lespecs. The quality is OK, not terribly cheap but not super well-constructed. There's a time and place for a brand like this that does trendy eyewear without the designer price tag. You won't be as sad about losing a pair of these if you tend to lose your sunnies like I do. Overall from the exchange rate it is a bit expensive if you include the 10 euros shipping fee but I think it's a reputable brand and the returns process was alright, I got an email notification for a refund 1-2 business days after they received my item.
Very bad experience, do not buy from this shop. Returns are not free and they don’t specify it in their policy, only for you to find out when you actually submit a return. When you reach to customer service they just think you are stupid. Worst online shopping experience ever
The worst online experience so far.Such a SCAM. I ordered sunglasses and haven’t received the item even after 2 months and a half. The tracking status has been “in transit” this whole time and nothing has changed. I’ve just raised a dispute against them—hopefully I’ll get my money back, because it feels like my package was shipped to Mars.Oh, and they don’t respond to emails. Worst customer support ever.DO NOT ORDER !
Terrible customer service!!I‘ve been trying to return glasses for weeks now, that were in a package that I habe been waiting for 5 weeks, having paud 50 Euros of customs fees. Now it‘s the 10th time I am getting back the same answer saying that returns are only possible within 30 days of purchase- how the hell can it be my fault I have had to wait for 5 weeks for my order, paid 50 euros of customs fees and now I am not even able to return part of my purchase??!!!I am so upset!!
I returned 2 of the 3 sunglasses I ordered from le specs on 6th May and did not get a refund. I therefore emailed them at the end of May and they said they had been unable to refund me to my initial payment method (??) and whether I had PayPal that they could send money to. I gave them my email address for PayPal 2 weeks ago and they said they would pass it to their finance team and the refund should be actioned within 3 days. I have not heard anything since, nor received my refund of £84. I have emailed them again yesterday and am yet to receive a reply. I can see someone else has had a similar experience below - had anyone managed to get a refund?
The worst worst worst shopping expérience i have ever had. Glasses come from china and you after 2 weeks of waiting for delivery, you have to pay 30€ yo get the glasses out of customs. Never ever again.Just tell us what you are selling. And at what price
DO NOT I REPEAT DO NOTTTTTTT ORDER IF YOU ARE FROM EUROPE OR A CONTINENT THAT IS NOT AUSTRALIA. THEY DONT MENTION TAXES I HAD TO PAY 44€ ON TAXES OTHERWISE THEY WOULD SEND BACK MY ORDER. DISGUSTING! AND IVE BEEN WAITING A MONTH AND STILL DIDNT RECEIVE MY PACKAGE. THEY DONT EVEN DESERVE 1 STAR!!!!!!!!
I really wish I had visited Trustpilot before ordering from this company. My sunglasses arrived with no issue, however they did not suit me, so I sent them back requesting a refund. I was sent an email saying that they can't refund the money back to my account, and they asked to do a wire transfer. In order to do this they wanted all my bank details, name , address and other personal details. My issue is; if they can withdraw money from the account details I gave them, why can't they put money back in. I'm not prepared to give all my personal information over an email. I have sent several emails to which I receive an automated reply; there is no personal customer service. has anyone actually managed to get a refund from them? If so, I'd like to know how!!
I was shocked to discover that this company very carefully word their refund policy to avoid any direct mention of the buyer having to refund at their own cost. I have sent three emails to customer service to verify this and no one has replied - buy them elsewhere.
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Defined by reinvention of classic shapes, and injected with sleek, modern attitude, Le Specs has forged its position in the market as a leading youth-driven and directional brand. Le Specs’ success is testament to its provocative styling and abil...
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