Review Time
If possible, I would rate this with zero stars. The service was not up to expectations, and returns must be sent back internationally at the customer's expense. The jackets are poorly constructed and not worth the price. I strongly recommend avoiding this company.
I am convinced this company is misleading its customers. They appear to use images from other websites to promote their products, but what I received was entirely different. I ordered a pair of boots, and they looked nothing like the online representation. The prices are high, yet the quality is very poor.
Do not engage with this company! I ordered two coats, believing it was a local business, but that turned out to be false. The low-quality items shipped from overseas are shocking. What was advertised as an XL is barely a UK size 8. I’m devastated to have been scammed again by another overseas company. Surely there should be regulations to prevent this from happening repeatedly. The advertisement featured two women outside a local store with a 30-day money-back guarantee. However, when I sought to return the goods, they offered to let me keep them for a 10% refund and plant a tree. I'm appalled that such companies can continue operating.
I strongly advise avoiding this company. I ordered two pairs of boots (£140) from Lilah Mae London, thinking it was a UK-based brand. The boots I received looked nothing like the photos on their website — cheap, poor quality, and completely different in style.When I complained, customer service admitted the items were not as expected, but refused to resolve the issue properly. They gave me two unfair options: • Keep the wrong items and only get a 35% refund, or • Pay for expensive tracked shipping back to China (not London, despite their branding) to get a refund.After researching, I found many other customers on Trustpilot with the same experience. It appears to be a pattern: advertise stylish products, send poor-quality substitutes, then make returns so costly and complicated that most people give up.This feels misleading and dishonest. Please be careful before ordering — don’t be fooled by the “London” name.
Unfortunately managed to be scammed by this company who are not as advertised! Item took a long time to arrive, terrible quality, thin, cheap and when requested to return got offered a 10% refund to keep it. I’m still waiting on my request for a full refund as stated on their website! The website states 30 money back guarantee but their email says 14 days! Would not recommend!
The item took ages to arrive, tracking information was incorrect and the item is appalling quality. The company are not who they appear to be. This is not a London based small business it is a Chinese company selling tat. The return fees are also extortionate. Do not go near this company or similar.
Didn’t think I’d wear the rosine floral boots much, but they’re my little joy piece now. Whenever I want to add color to a plain outfit, these do the trick. They’re sturdy and surprisingly comfy too. I smile every time I put them on.
Please do not buy anything it’s cheap, crap rubbish. I bought a so called water proof jacket. It’s arrived after numerous emails from the company saying it was on its way (3/4weeks) and let me tell you it’s the cheapest thinnest badly sewn together jacket I’ve even seen. I paid £40 and that was allegedly half price. I’d say it’s worth a fiver. It’s actually laughable, this company markets its website well but if their jacket is anything to go by all their clothes will be rubbish. Avoid, and save your money
Ordered a jacket directly from their website. Took an incredibly long time to be delivered then when the item arrived it was nothing like what was pictured. Paper thin fabric, no quilting between the layers like the item pictures in the site portrayed. Requested a return address and received the following reply;"Thank you for your email, and I’m sorry to hear that your order wasn’t quite what you expected.Exchanges and returns are, of course, possible within 14 days of receiving your item(s). Please note that, as stated on our website, we do not offer free returns. We also do not have a warehouse in the UK or Europe – only our central warehouse in China. We value our eco process, which is why we’ve chosen one centralised logistics point close to our factory.If returning isn’t an option for you, we also offer this alternative: since we prefer to avoid returns due to ecological reasons (CO2 emissions), you can simply keep your item(s). (For every three orders, we plant a tree worldwide.)We can then credit you 10% of your total order value back to your payment method (PayPal, Klarna, or credit card). You’re welcome to keep the item, or pass it on to friends or family.I hope this can be a good solution for you, Joanna"I've just lost the will to even bother with responding to the nonsense reply and hope they enjoy the money as much as I enjoy the jacket.
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Founded by sisters. Inspired by women. Rooted in London.
Since 2000, Lilah Mae London has created timeless womenswear with elegant silhouettes, exceptional quality and thoughtful design. Family-founded and women-led, we celebrate 25 years of loyalty, trust and refinement – clothing made to live with you, not just for the season.
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