Review Time
Gosh, where do I even start? We were hosting a large event and urgently needed to find a supplier who could provide over 200 tablecloths for embroidery. We reached out to Lilly & Lula with really short notice and they replied the same day. From that first response, the team were incredible. They arranged same-day delivery and personally made sure everything was couriered to us in time for the event. The quality of the tablecloths was fantastic, exactly as described, and everything arrived beautifully packaged. THANK YOU Amanda - you were BRILLIANT
Ordered the chunky knitted wool blanket throw at £128. After using a couple of times this started to shed everywhere leaving bits of fluff all over my clothes and room. The throw that was delivered looks NOTHING like the photo so don’t be fooled. The picture they use must be a completely different item as the throw I received had large gaps in between and looks cheap and tackyI emailed to request a full refund and was told I should have reported within 48 hours. How ridiculous. I was also told the throw was decorative only and shouldn’t be used!! Even though the pictures on the website show it being used as a blanket. Do not order from this site!!! Cheap, tacky and rude staff
UPDATE FOLLOWING LILLY AND LULA RESPONSE:L&L said that the issues with the bag were reported without clear evidence to determine whether the stains occurred during transit or after delivery. How am I meant to prove this other than send pictures of how I received the bag? I also requested to return all items after the replacement bag was received. I understand you saying this was outside the 15 day window but it was NOT outside the 15 day window from when I received the replacement hold-all bag. Therefore; at a minimum I should be entitled to return the hold-all bag. ——-I recently purchased the bear baby baby nappy changing bag, the matching nappy bag and the matching toiletry bag. After receiving the items the large nappy changing bag had orange marks on the side of it. I emailed Lilly&Lula to ask for a replacement. It took days to hear back from them and a total of 18 days to receive the replacement after first communicating with them. Once I received the replacement bag it was nothing like the pictures or description online. It didn’t have the external branding/label sewn on the side of the bag as shown in the pictures online and it was certainly not made of cotton. 3 days after receiving the replacement bag I submitted a return request for all of the items. I cited the fact that it’s not as shown online and I bought all 3 as a matching set. Since the large bag was unsuitable it was pointless me keeping the other items.My return request was denied as they claimed I was outside my 15 day return window. I explained, on email as they have no phone number, that I waited for a replacement bag and I only received this 3 days ago. The company have now gone silent and not responded to me on the matter.
Delivery was slow.I was not happy with the product quality so requested return. Return labels were emailed to me but these did not open correctly. I emailed to let them know there was an error 5 days later and was told I was now too late to return the items.The return policy is overly restrictive compared to most other retailers and I found their attitude to be rigid and unhelpful.
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