Review Time
Company sells on Temu/Shein products. I ordered a blanket specifically because it was 100% cotton (for a baby). When it arrived (delivery was slow), you could peel back the label to see the original label of the delivery from China. The blanket has no label saying it’s cotton and it feels like polyester. No response when I tried to make contact using the chat function. Update: washed the blanket on a low heat and it shrunk. Tried to leave a direct review on the website and they deleted it and then tried to get me to assign this review to a different company
Sadly I have been left frustrated with the quality of a premium priced blanket which is not fit for purpose (leaves fluff all over sofa). The returns link did not work and once this was rectified I was outside of the 15 day returns policy. No response as to my request to exchange product. Expensive mistake on my part. The item has NEVER BEEN USED and was opened only to view product, it remains in packaging as not fit for purpose. AT NO POINT IN ANY COMMUNICATION I HAVE STATED THE PRODUCT WAS USED (if only it was then I wouldn't be writing this!)The reason for my delay in response was because the email was found in my junk folder. A shame an exchange cannot be made for a product that it not useable, this should not be sold as it does not match website description, if the product was fit for purpose, agree a refund not possible, but feel an exception should be made when goods are not able to be used (this is false advertising). The product description is 'merino-wool-blend-blanket-throw-8-colours' so others don't make the same mistake I did.
Look good on website but very cheap and tacky in realityI am very disappointed in this company. Website looks great and I ordered 4 tealights in oval. I even wrote in the comment box on order - don’t send round . The receipt even said oval. They came direct from China in very poor packaging. They felt cheap and tacky so I requested to return them as Having seen the quality I did not want the correct ones to be sent. They deducted shipping from purchase cost despite it being their error. customer service was not good. I would not recommend this co
I have ordered recently two wine glasses - they were a bit pricely but I decided to buy them anyway as the website says they were handmade. The first surprise happened a few days after when I got the notification from Ervi that they were waiting for my parcel from Ali Express. I sent the email to the company and asked for explanation, the lady from customer service replied that it has to be a glitch on Ervi website. What a surprise again when my items were delivered - two stickers that clearly says Ali Express and Made in China...I think that misleading customers it's not the best approach.
My review has been removed 3 times by trust pilot and this company! this company should be avoided. All goods come from China and take weeks! Customer service lied to me on every single email they sent to me, you can keep removing the review and I will keep coming back! Do NOT order from this Chinese drop shipper!
Awful company! Missing brackets in box and they took ages to sort it out as they kept asking me for more photos to “check” what I’d said. Eventually said they’d send the missing part but turns out it’s all cheap product imported from china so it took ages. Dodgy company - avoid! Don’t be fooled by nice website.
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