Review Time
I rented a bike through a rental platform and had a very disappointing experience. I paid €86 upfront (approximately €66 for the bike plus around €20 in platform and insurance fees). Shortly after picking it up, the bike felt unsafe — the steering was pulling left and right, requiring considerable effort to correct, which is risky in city traffic. I returned the bike immediately and reached out to the platform with photos, a video, and a detailed explanation. The owner insisted the bike was fine. The platform responded by stating they were 'just the intermediary' and that the payout had already been sent to the owner. Consequently, they refused to refund the rental fee and only offered to return about €18-20 in fees as a 'goodwill' gesture. In my opinion, returning an unsafe bike promptly should not result in still having to pay for the rental. This experience highlighted that customer protection can be quite limited in peer-to-peer rentals. I will not be using this service again.
I rented a bike through a rental platform and faced a highly unsatisfactory experience. I paid €86 upfront (around €66 for the bike and approximately €20 in platform and insurance fees). Shortly after picking it up, the bike felt unsafe — the steering was pulling in different directions, requiring significant effort to correct, which is dangerous in urban traffic. I returned the bike immediately and contacted the platform with photos, a video, and a detailed explanation. The owner claimed the bike was fine. The platform stated they were merely the intermediary and that the payment had already been sent to the owner. As a result, they refused to refund the rental amount and only offered to return about €18-20 in fees as a 'goodwill' gesture. I believe that returning an unsafe bike right away should not mean incurring rental charges. This experience made it clear that customer protection can be quite limited in peer-to-peer rentals. I will not be using this service again.
I rented a bike last minute and was pleasantly surprised by the options available in my area. There were easily five bikes within walking distance to choose from. Picking up the bike was a breeze; the owner met us and explained how the bike worked. They even provided helmets. The bike itself was fantastic, and we had a great time using this service. I can't recommend it enough!
I've been renting out my mountain bike for years through a rental platform and have always had a positive experience! I've even made new friends to ride with through the service. Highly recommend! By the way, many of the negative reviewers here seem to misunderstand that it's not the platform renting out the bikes...think of it like a home-sharing service for bikes. They don't influence availability or user responses.
Renting bikes through this platform was quick, easy, and professional. The bikes were in excellent condition, modern, comfortable, and well-maintained. The staff were friendly and provided valuable advice on routes and safety for our customers. The ideal solution for exploring nature and the city on two wheels. Highly recommended for anyone seeking a quality bike and dependable service!
Excellent hassle-free bicycle booking. The only drawback is the inability to modify or extend the booking – initially, we wanted to adjust the pick-up time, which wasn't possible; then we needed to extend our booking and had to create a new one. Otherwise, the service was reliable, and there were no issues with payments – everything went smoothly.
The online rental process is very user-friendly. Additionally, the option to send messages with questions is excellent. Most inquiries were answered within 24 hours. The on-site service was outstanding, and I would recommend it to anyone. Thanks to the team!
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