Review Time
Have been harassing me via email, phone and letter. They have said because of an account I had years ago with Lloyds (I assume they mean Halifax account which I believe is owned by the Lloyds group) bank I owed them money, I did have the account and actually signed up a direct debit to pay them and paid one amount before I realised it's all a scam. I told them.that this account was taken out during a health issue I was having and I wouldn't have been able to properly sort my finances so to start this now is extra insensitive. But they didn't apologise and drop the whole thing.It may be that Halifax have wrongly passed on a nonexistent debt to Lowell so they could also be at fault but obviously the way organisations like Lowell operate (as you can clearly see from other reviews) is an absolute disgrace. I have heard of people getting CCJ's and bad credit because of this group. If they continue I'll be taking them to court, see what a judge thinks when I explain the case! I am currently speaking to a solicitor and will update my progress.Also not paying attention to the fixed 'oh we are so sorry and hear to help messages' they are replying to these reviews on Trust Pilot. Of course they are not.I wish I had paid attention to my gut feeling with how unprofessional they sounded on the phone, and so keen to get as much money as possible paid. They owe me £80 back which I did pay before cancelling the direct debit.
Have been harassing me via email, phone and letter. They have said because of an account I had years ago with Lloyds (I assume they mean Halifax account which I believe is owned by the Lloyds group) bank I owed them money, I did have the account and actually signed up a direct debit to pay them and paid one amount before I realised it's all a scam. I told them.that this account was taken out during a health issue I was having and I wouldn't have been able to properly sort my finances so to start this now is extra insensitive. But they didn't apologise and drop the whole thing.It may be that Halifax have wrongly passed on a nonexistent debt to Lowell so they could also be at fault but obviously the way organisations like Lowell operate (as you can clearly see from other reviews) is an absolute disgrace. I have heard of people getting CCJ's and bad credit because of this group. If they continue I'll be taking them to court, see what a judge thinks when I explain the case! I am currently speaking to a solicitor and will update my progress.Also not paying attention to the fixed 'oh we are so sorry and hear to help messages' they are replying to these reviews on Trust Pilot. Of course they are not.I wish I had paid attention to my gut feeling with how unprofessional they sounded on the phone, and so keen to get as much money as possible paid. They owe me £80 back which I did pay before cancelling the direct debit.
Afraid it's not a zero. One star is not deserved.This is what you deserve. How can this so called firm spend their lives intimidating and upsetting people? What a life it must be. What a waste!15 years ago I had a debt relief order. All my debts were wiped off , as is normal. I am now being harassed for a debt included in the order which clearly they are not allowed to do. These people in my opinion are not only stupid, in their ignorance of the law, but clearly have their own rules.I hope the day will come very soon when they will face the consequences.My advice is to ignore them if you can. I expect a patronising phony and insincere response will follow this post. Don't bother.
Afraid it's not a zero. One star is not deserved.This is what you deserve. How can this so called firm spend their lives intimidating and upsetting people? What a life it must be. What a waste!15 years ago I had a debt relief order. All my debts were wiped off , as is normal. I am now being harassed for a debt included in the order which clearly they are not allowed to do. These people in my opinion are not only stupid, in their ignorance of the law, but clearly have their own rules.I hope the day will come very soon when they will face the consequences.My advice is to ignore them if you can. I expect a patronising phony and insincere response will follow this post. Don't bother.
Been paying a direct debit for over a year the bill was £500 from EE to do with a WiFi box I hadn’t sent back & extra charges as it was misplaced, I’ve been paying over £30 on direct debit for over a year a half now maybe longer tried contacting them via phone call but been told I need a reference number which I no longer have access to due to address change & no letters to hand so emailed them to get in touch to find out the reference number so I could find out how much I’ve got left to pay on my current debt & despite numerous emails I’ve heard absolutely nothing off of them, going through old bank statements & going to track it myself & if over the amount that was on the account will be requesting a refund not impressed.
Been paying a direct debit for over a year the bill was £500 from EE to do with a WiFi box I hadn’t sent back & extra charges as it was misplaced, I’ve been paying over £30 on direct debit for over a year a half now maybe longer tried contacting them via phone call but been told I need a reference number which I no longer have access to due to address change & no letters to hand so emailed them to get in touch to find out the reference number so I could find out how much I’ve got left to pay on my current debt & despite numerous emails I’ve heard absolutely nothing off of them, going through old bank statements & going to track it myself & if over the amount that was on the account will be requesting a refund not impressed.
It's true that Lowell debt collection agents can be polite and friendly, but that's only if you agree to sending them money.The moment you dispute the debt, the happy-go-lucky friendly agents are gone, replaced by those who harass, pressure, belittle, and misrepresent the law and your rights.Keep in mind, the staff replying to these reviews is most likely not even aware of this other side to Lowell. As far as they're concerned, we are just angry plebs who don’t want to pay them.That’s how Lowell is structured internally, though, and in some ways, the staff are innocent and not even aware of the abuse and violations of the law that go on.Lowell repeatedly claims they are a fully regulated company, and that may be the case, but that’s also why it’s concerning that they are allowed to behave the way they do.I can only assume it’s the stigma around owing money that causes many to keep Lowells behaviour this a secret.
It's true that Lowell debt collection agents can be polite and friendly, but that's only if you agree to sending them money.The moment you dispute the debt, the happy-go-lucky friendly agents are gone, replaced by those who harass, pressure, belittle, and misrepresent the law and your rights.Keep in mind, the staff replying to these reviews is most likely not even aware of this other side to Lowell. As far as they're concerned, we are just angry plebs who don’t want to pay them.That’s how Lowell is structured internally, though, and in some ways, the staff are innocent and not even aware of the abuse and violations of the law that go on.Lowell repeatedly claims they are a fully regulated company, and that may be the case, but that’s also why it’s concerning that they are allowed to behave the way they do.I can only assume it’s the stigma around owing money that causes many to keep Lowells behaviour this a secret.
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