Review Time
I have purchased two bags from LRM and the quality is beautiful. One of the bags was for my wedding, I had my new initials placed on the front. From placing the order it took a while to receive it. I think this was due to the amount of orders that LRM had. At every stage they kept me informed and updated about the bag. Customer service was first class.
Ordered the cream sling bag and was so disappointed when it arrived as could only fit my phone and abit of make up and keys in it. Also the quality was nothing like bags I have had from Sofia spritz or Ollie and nick which I would highly recommend rather than this company. Requested to return and had to chase for response. Eventually got their details and had to pay to send it back tracked. Then after chasing for refund I was told it had been sent back with a funny smell so they were waiting afew days to see if it went! I packed it back up immediately so there was no smell, apart from it didn't smell of leather which is another thing I noticed. Sent back on 29 august and finally got refund on 25 September and even then they didn't refund full amount so with having to pay to return it tracked and not being refunded in full I am down over ten pounds! Feels like a two bit company run by one person and their customer service is terrible. Wish I'd read the reviews before purchasing. I would recommend avoiding as there are so many more reputable companies with similar prices doing far more superior bags.
Very swift delivery the day after my order was placed. Beautifully packaged & the colours match perfectly with my MOG outfit. Can't wait to put it all together in September for the wedding!
This company is amazing in any way you can think of. The products are great, the quality is amazing, the personalisation in chefs kiss! But they go beyond that - their customer service and even the contact on social media is fantastic!! They always go the extra mile ! 100% recommend - have ordered 2 bags as a gift and 2 for myself in the past months!
Wowzer LadiesTo produce a bag of such quality for £106 (Polly handbag) is amazing enough but to also offer a 12.5% off has got to be a Win/Win.I have several designer bags that have cost £1000’s. Little Miss Polly is really creeping up there. Things I really liked about Polly?1. The edging down the seams matches the colour of each bag. I know it’s only a little thing but it’s the little things that count. That for me is a massive PLUS. For instance I bought the beautiful pale pink Polly so if the seams were left with the normal black of the leather it would totally spoil it.2. The quality of the leather, soft and supple. It’s a pebbled effect. I would love to see the Polly in a patent crocodile finish, I should imagine that would send the price up but I could live with that.3. The presentation of the bag when it arrives. Beautifully wrapped in tissue paper. Paying £4 for a dust bag? I can live with that.Overall ladies a very cute good looking handbag that would compliment most outfits. So far I have purchased Little Miss Polly in Cerise Pink, Pale Pink and now ordered one in Taupe.Go on, we all deserve a little luxury and Little Miss Polly is totally affordable luxury.
I ordered a bag two weeks before it was needed and paid £4.95 for ‘express delivery’, estimated on the website as 1-2 days. When it was not dispatched after 4 working days I emailed, and received a reply two days later saying they were waiting on one item arriving. This item had been in stock at the time of ordering and was still listed as in stock online. I offered to change the colour of my order to get it dispatched faster, with no reply, and so emailed again two days later. Ten days after the initial order, they agreed to change the colour and send the following day via next day delivery. This did not happen. Now I have no bag for holiday and no time to shop for another. If they ever get around to dispatching it now, I will be abroad and not able to accept the parcel. Very disappointing customer service. Update: After more chasing they have dispatched my order, apologised and given me £20 credit on my account as an apology. This is positive and appreciated, however I would have preferred to receive my order in time.
I wanted to buy my wife something for our 3rd wedding anniversary (leather). I was scanning instagram and remembered she loves LRM bags so thought I’d take a look on the page. I was delighted to see they had released the new Lucinda bag however then realised it hadn’t been released! I sent a direct message to the ladies at LRM and asked what date it would be released, explained my predicament and that I was requiring a gift for my wedding anniversary but was going away on holiday in 3 days time!I couldn’t believe my luck when I had a prompt reply to say they had the bags in stock and was supplied with a secret link to purchase the bag early! It really is service like this that sets apart the best from the rest! I wanted to give the bag to my wife early but waited hiding it in my holiday bag.We spent our anniversary on a beautiful cruise ship and she was given the bag. Her eyes lit up and when told it had not even been released she couldn’t believe it! I cannot thank the team at LRM enough for allowing me to purchase the bag early. My wife is a regular customer (well I am as I normally buy them for her) and we will continue to be customers for this great brand. The bag got a lot of attention on our holiday and numerous people asked where it was from.Thank you again LRM, very very happy customer :)
I will not be ordering from this company again. The bag I received was below the standard I expected — the material was stiff and the edges were rough and sharp. The returns process was unclear and unnecessarily complicated (I wish I’d read the Trustpilot reviews beforehand).Following their advice, I returned the bag using tracked DPD and have photographic proof it was handed to someone at LRM, yet they seem reluctant to confirm receipt. I feel like I’ve had to send 2 emails every time I’ve wanted a response. After chasing I received a reply telling me refunds can take up to 14 days and blaming their lack of communication on being a small business and the summer holidays.In my view, if you’re charging £100+ for a bag and investing heavily in marketing (constant promotional emails and Facebook ads), you should also invest in adequate staffing and a reliable customer service system.
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