Review Time
The worst return I have had to do !I am still waiting for my voucher after returning a faulty top No luck in the shop they need to try to repair first then if the customer isn’t happy they will offer a returnAs it was over £100 and only worn 5 times that did not suit me On ringing customer service they spoke to the shop no luck I had to return after proving by photos it was damaged It took many emails one a Lulu error Yesterday I managed to post back with ups So how much longer will it will take now 🤔my return call started on the 9/7 almost 5 weeks ago
I do not know why this company get any bad reviews. the customer service was great , often times items are reduced price in different colours. I bought a mens hoody and chinos which are incredibly soft, comfortable and durable. higher quality than ALO FIVE STARS
Purchased a £150 voucher and was sent an order confirmation. Then the day before I was going to give the voucher to my mum they cancelled it!Taken my money straight away and haven’t even returned the money!I emailed Lululemon and they gave me a number for the “3rd party voucher” company which isn’t even recognized 🙄
ordered over £150 of clothing. one item missing from parcel, had to contact customer service. it was shipped by UPS who decided not to bother to deliver it to my house or even leave me a note to tell me they have left it at a UPS centre for me to collect. Centre is miles away from my house. CS response was to either collect or wait forever for it to be returned and I would only then get a refund.
I recently purchased a pair of pants from a Lululemon store, only to discover that the security tag had not been removed. This was already frustrating, as I had to go out of my way to fix an issue caused by their negligence. However, the real disappointment came when I contacted customer service.Instead of promptly resolving the issue, the agent repeatedly questioned the legitimacy of my purchase, even after I provided multiple photos of my receipt and the tagged item. At one point, they outright claimed that my receipt wasn’t from Lululemon, which was both insulting and completely incorrect. After making me jump through unnecessary hoops, they finally admitted their mistake, but not before wasting a significant amount of my time and making me feel disrespected.Mistakes happen, but the way a company handles them matters. Lululemon’s approach was dismissive and unprofessional. Rather than offering any meaningful resolution or compensation for the inconvenience, they simply dragged out the process and showed a complete lack of customer care.For a premium brand, this level of service is unacceptable. I expected better from Lululemon, and after this experience, I will seriously reconsider shopping with them again. If you value good customer service, be prepared for disappointment.————————————————————--————Lululemon responded by asking me to provide my order details below. I submitted the information immediately, but I have not received any apology or further feedback since a month ago.
Disappointed by Quality and Return PolicyI recently purchased a Lululemon hoodie, expecting the high quality the brand is known for. However, after washing it according to the care instructions, I noticed multiple dark stains appearing on the fabric. Surprisingly, after a second wash—without even wearing the hoodie—the number of stains increased. Upon closer inspection, it became clear that the zipper was transferring stains onto the fabric, making this a design flaw rather than user error.I reached out to Lululemon’s customer service, expecting a resolution under their Quality Promise, but my request for a refund or exchange was denied. Despite providing multiple photos showing the issue and the fact that the hoodie deteriorated further after washing, I was told this was not considered a defect.I have always appreciated Lululemon’s commitment to quality, but this experience has been disappointing. If a product becomes unwearable after just a couple of washes due to its own materials causing damage, it raises concerns about durability and design. I hope Lululemon takes feedback like this seriously to improve future products and reconsider how they assess returns for clear manufacturing issues.
I purchased a Lululemon sweatshirt expecting great quality, but after washing it properly, strange discoloration started appearing. A second wash made it even worse. Customer service refused a refund, claiming it wasn’t a defect. Really disappointing for such an expensive item!
This is the second time I’ve ordered online from this brand, and I regret not remembering how poor the service was the first time. I placed an order three days ago, and when I checked the ETA today, it still only says 'shipped.' The original ETA was three days from the order date, but now there’s no clear indication of when my items will arrive—it feels like you need to be a mind reader to figure it out. For a brand that charges premium prices, the service is disappointingly subpar. Customer beware
I have been teaching exercise and living in leggings for around 15 years. Never have I a) been sold leggings with a hole in themb) been charged £100 for the privilegec) been told by disingenuous staff "we can have them repaired for you"So leggings that had been bought at 11am and a hole discovered at 5pm on the same day, is apparently my fault for not checking for holes. Actually being told by staff "thats why we suggest you try things on before you buy them" complete with fake smile.I DID try them on but also was aghast at the suggestion that the customer has to inspect their garments to check for holes?!So the leggings debacle continues, I have contacted their customer services, oh sorry "educators" to explain that since leaving the shop I fully read my consumer rights and now know within 30 days a customer should be offered a replacement...AFTER 30 days, a repair can be offered. Good to know for next time, not that there will be a next time for me at Lululemon. In essence POOR QUALITY, OVERPRICED AND SHOCKING CUSTOMER SERVICE. American lifestyle brand at its worst, charge the maximum and care the minimum.{Insert Fake smile}"but have a nice day"
This company has just allowed fraud on my debit card because my account got hacked. I reported it to them within seconds of the order being placed. They cancelled the other two orders now got confirmation of this order has been dispatched very disappointed. They’ve used their profit over cancelling an item.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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