Review Time
A pair of trousers discoloured after two washes and when I asked for store credit under the quality guarantee, I was flat-out accused of using bleach or fabric softener. I hadn’t — and this was the only item affected. Instead of helping, staff kept deflecting me to online services until I escalated to the manager.Even when they finally issued store credit, the whole experience left me feeling treated like a liar. If your policy is to assume every genuine customer is abusing returns, you’ll drive people away. You’ve certainly driven me away — I won’t be back.
£88 pair of trousers arrived with one pocket sewn attached to the leg. On the other pocket the sticking is already fraying. Very surprised for the price, this is my first piece of Lululemon clothing. Opened a case with the live chat and told will take 5 business days for a response. So going to be weeks before I get a replacement by the looks of it.
Truly the most horrendously awful customer service I've ever dealt with. In early August I ordered 4 hats from the Lululemon website. I kept 1 and returned 3. A few days after returning the 3 hats I received an email to say they had received my return and a refund would be processed. 10 days passes, no refund. Then I received an email from Lululemon claiming that I didn't return 3 hats, and instead I returned a pair of trousers. NO I DID NOT. I returned the 3 hats. I had never ordered, received, or returned those trousers they mentioned. I went on their livechat and the first person I spoke to insisted I returned the trousers and not the hat and said there would be no refund. I spoke to someone else and he was at least empathetic and said he would raise the issue with the warehouse and get back to me within 1-3 days with an update. I didn't receive any update so went back on their livechat. This time, the lady once again insisted I did return the trousers and not the hat. I made it very clear at this point that I would be pursuing legal action for defamation (accusing me of being a liar) and for illegally withholding a refund. The lady then said that she had processed my refund as an exception, as a gesture of goodwill, and then doubled down on her false accusations. UTTER MADNESS. There has clearly been an issue in their warehouse and I suspect my personal data has been violated/mixed up with somebody else's. I will never buy anything from Lululemon again. Horrendous experience.
I have to say I’ve had no bad experiences at all , very good customer service on the phone as live chat doesn’t work ? I’ve ordered three times and had very quick delivery each time and very happy with products , capri leggings and cotton tank top , I will definitely use again .
Item ordered arrived on time, no problem there, it was not suitable, return was easy information and communication good, return acknowledged on the 30th of June 25. However have heard nothing since, have attempted contacting but the process seems very complex , is there a UK email address? Eventually contacted LuLuLemon who assured me that the refund had been made, they were right, I was wrong adujuted star rating accordingly, minus one star for not letting me know via text or email that I had been reinbursed
Completely unsurprised that lululemons stock has declined nearly $200 in the last 2 years. I used to swear by lululemon, loved their values, loved their clothing and loved the ethos. Now a days it is a virtue signalling organisation that may as well be another non aspirational brand. They also seem to pick non-aspirational brand ambassadors now. I remember some of the ambassadors previously chosen and they were Godly. I will say, I love The Woodhalls, but apart from that local ambassadors are vanilla and usually haven't made much of an impact in their community. There are of course a few individuals that are rockstars, but it’s not many.I would go back to basics, find the right people again and look for genuinely aspirational community members.
Outstanding service whether in shops or online. Most pleasant and helpful staff. Quality garments.Returns are dealt with without any hassle. Refunds can be made in stores or returned using labels sent by Lululemon. 2-3 days postage and followed by an immediate email notification of receipt. Refund then made and money In the account within 5 business days. By way of comparison, I am still waiting for a refund from a major brand that put themselves on top, only in terms of pricing and nothing else, at all, 3 weeks now since they received the garments and no way to contact them other than an automated chat.
I had a faulty pair of leggings and as per their website they offer free repairs. I had to get someone else to return these to store for me as they live closer (20 miles) to Cambridge than I do (60 miles one way) as you can’t do this through the website it was already an inconvenience but hey repaired as new leggings…win win. Mid July these were taken into store and told that it would be 14 days and I would receive an email or a phone call when ready it’s now the 28th of September and I still have no leggings?? Nobody answers emails or the store telephone, erm hello does anyone know where my leggings are? Gets an email from them eventually-ring the store! Genius why didn’t I think of that 🤦🏼♀️ Terrible company, Non existent customer service.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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