Review Time
Don't even deserve one star, never received item. When I contacted live chat I was told it hadn't left warehouse, no reason given. Told to reorder as item still in stock but I would have to pay again and wait on a refund which could take up to 10 days.
Bad customer service, delays in shipping. Website states 3-5 days shipping contact them to find out where my item is and they state 1-2 days processing then 3-5 days shipping I do not expect a delivery such as this to take over a week and a half. Requested they cancel my order as will not arrive in time but they can’t do that. So will now have to return it when it does eventually arrive.
lululemon customer service has severely declined. They used to be brilliant. Now it’s shocking. I refunded a £318 purchase in store in January. A week later I didn’t have my refund. The sales person used the wrong return on the till and didn’t put my card details in. Instead of refunding me they referred it to head office.
I returned some £88 leggings in DECEMBER and they still have not issued my refund, despite multiple emails and lies. They do not read the content of emails, and clearly generate a bog standard email to everyone. My bank has said that their behaviour is suspicious, and I clearly will not be getting my money back without a fight. I am disgusted with them. £88 is a lot of money to lose - it is like speaking to an inanimate object trying to have a sensible conversation with them. Truly disgraceful, I feel like they have stolen from me. They HAVE stolen from me
I have been shopping regularly at Lululemon for the past 10 years, mostly online. I love the clothing and the brand, but the customer service team really aren't the best. They can unhelpful, sometimes unpleasant to talk to. I have had multiple issues with delayed refunds, missing parcels and delays in items being dispatched. I really wish customer service were better. It's a premium brand and I expect better customer service.
I wish I had read these reviews before I placed an order with them. Absolutely shocking customer service & the staff don’t seem to care. When I asked to escalate my complaint they told me they were going to end the chat and they did exactly that. I waited a week for my order to be delivered , then contacted by Royal Mail to say my parcel had gone missing. Lululemon told me I’d have to wait a further 5 days before they investigated it. I expect more from a premium brand company and told them so , asked them to dispatch a replacement item to me or issue a refund. They were very rude & offhand , refused to do either then said they were ending the chat. I stil do not have my order. I won’t be buying from then again, really disappointed & surprised at their attitude towards customerS. The WORST CUSTOMER SERVICE.
Absolutely shocking service. I ordered two pairs of Leggins and expected the delivery to be made by the maximum delivery time specified, only one item arrived. The second item didn’t arrive until two days after I’d left that address to move to another country. I contacted Lululemon to specify I needed to return the items because they were not delivered in specified time, and it was too late. It took them three days to reply to my request. And then they said it would take another 3 to 5 working days to send me a return label and then they said once they received the return it will take another 3 to 5 days to receive a refund. I am still waiting to receive the label, and it has been four days.!!! Absolutely shocking customer service. I will never be ordering from this company again.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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